Keniben Prajapati
Regina,SK
Summary
Highly motivated and detail-oriented customer service professional with strong interpersonal, organizational, and communication skills. Experienced in referencing and applying legislation, policies, and procedures to handle client requests, process payments, and maintain accurate data. Skilled at resolving conflicts, managing multiple priorities, and providing timely and conscientious service while ensuring confidentiality and quality in every interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Carl Zeiss Canada
Regina, Saskatchewan
07.2023 - Current
- Actively listened to and acknowledged client concerns, providing clear, concise, and accurate explanations via phone, email, online, and in-person channels.
- Referenced and applied legislation, policies, and procedures to approve or deny client requests.
- Processed payments accurately and efficiently, adhering to money handling procedures. Provided clear, concise, and accurate information and explanations to clients via phone, email, and in-person channels, resolving concerns with tact and professionalism.
- Accurately entered, amended, and retrieved client information in electronic databases, maintaining strict confidentiality.
- Processed payments efficiently while following established money-handling procedures.
- Collaborated with team members and other agencies to ensure accurate, and timely service delivery.
- Compiled, entered, amended, and retrieved data from paper and electronic records to generate accurate reports.
Administrative Assistant
Bajaj life insurance
Mehsana, GJ, India
06.2018 - 11.2019
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Handled incoming calls and directed callers to appropriate department or employee.Organized and prioritized workload to meet deadlines in a fast-paced environment, responding to competing demands and interruptions.
- Composed, proofread, and formatted written correspondence using correct grammar, spelling, and punctuation.
- Liaised with clients, government officials, and other stakeholders to exchange and coordinate information while maintaining confidentiality.
- Supported the development of new ideas and approaches to improve processes and client satisfaction.
Education
Bachelor of Science - Bachelor of Computer Application
Acharya Motibhai Patel Institute of Computer Studi
Kherva, GJ, India06-2008
Skills
- Proficient in verbal and written communication for resolving client concerns via phone, email, online, and in-person interactions
- Strong ability to reference, interpret, and apply legislation, policies, and procedures accurately
- Experienced in data entry with a typing speed of 40 WPM, using databases, email, and word processing software
- Skilled in managing confidential client information following confidentiality policies and practices
- Exceptional organizational and time management abilities to handle multiple tasks and meet deadlines
- Knowledge of conflict resolution techniques to manage challenging client situations effectively
- Proficient in office and administrative processes, including payment processing and report preparation
- Adept at working independently and as part of a team to achieve objectives and ensure service excellence
- Ability to recommend process improvements to streamline workflows and enhance client service delivery
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Certification
- Book keeping certification from Saskatchewan polytechnic.
References
References available upon request.
Timeline
Customer Support Specialist
Carl Zeiss Canada
07.2023 - Current
Administrative Assistant
Bajaj life insurance
06.2018 - 11.2019
Bachelor of Science - Bachelor of Computer Application
Acharya Motibhai Patel Institute of Computer Studi
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