Kenia Vanessa Navarro
Orange
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Hands Together A Center For Children
02.2025 - Current
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.
- Promoted language development among students using interactive storytelling techniques.
Office Manager
Farmers Insurance Agency
08.2022 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Paraprofessional Substitute
The Education Team
12.2020 - 09.2022
- Improved classroom management by consistently enforcing rules and maintaining a structured environment.
- Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.
- Contributed to a safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
ABA Therapist
Centria Autism Services
02.2019 - 03.2021
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
Licensed Insurance Producer
First American Property & Casualty
08.2020 - 01.2021
- Organized community outreach events to increase brand awareness and generate new leads for the agency.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Coordinated cross-selling initiatives between departments to maximize revenue from existing clients while maintaining high levels of satisfaction.
- Delivered exceptional service during high-pressure situations, such as addressing urgent client concerns or managing large-scale emergencies, maintaining a calm and professional demeanor throughout.
- Managed a diverse client portfolio, ensuring timely follow-ups and addressing any concerns or inquiries promptly.
- Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
- Streamlined the policy renewal process for improved efficiency and timely communication with clients.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Reduced processing errors by implementing standardized procedures for reviewing applications, endorsements, cancellations, and other policy-related transactions.
Customer Service Representative
Allstate Insurance
06.2016 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service
Paul’s Place
05.2014 - 07.2016
- Managed customer service operations, including taking orders and resolving complaints.
- Answered client queries and complaints to provide strong customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Youth Leader
Boys& Girls Club
09.2015 - 06.2016
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Shift Manager
McDonald's Restaurant
12.2011 - 07.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA06-2017
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Santiago Canyon College
Orange, CA06.2015
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El Modena High School
Orange, CA06.2011
Bachelor of Arts - Human Services
Cal State University, Dominguez Hills
Carson, CASkills
- Experienced with Microsoft Office Word, Excel, Power Point, Data entry, Bilingual (English/Spanish)
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Collaborative teamwork
- Relationship building
Certification
- Licensed Insurance Agent - 6 Years
Languages
Spanish
Native or Bilingual
Timeline
Teacher's Assistant
Hands Together A Center For Children
02.2025 - Current
Office Manager
Farmers Insurance Agency
08.2022 - 02.2025
Paraprofessional Substitute
The Education Team
12.2020 - 09.2022
Licensed Insurance Producer
First American Property & Casualty
08.2020 - 01.2021
ABA Therapist
Centria Autism Services
02.2019 - 03.2021
Customer Service Representative
Allstate Insurance
06.2016 - 02.2019
Youth Leader
Boys& Girls Club
09.2015 - 06.2016
Customer Service
Paul’s Place
05.2014 - 07.2016
Shift Manager
McDonald's Restaurant
12.2011 - 07.2014
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Santiago Canyon College
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El Modena High School
Bachelor of Arts - Sociology
University of California, Riverside
Bachelor of Arts - Human Services
Cal State University, Dominguez Hills
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