Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kenia Preciado

La Mesa

Summary

Dynamic Academy Trainer at Walmart with a proven track record in conflict resolution and customer service excellence. Skilled in cash handling and mentoring, I enhanced team performance and customer loyalty through effective problem-solving and empathetic communication. Committed to fostering a positive work environment while achieving operational goals.

Overview

7
7
years of professional experience

Work History

Academy Trainer

Walmart
09.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Shift Manager

McDonald's
07.2018 - 10.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

High School Diploma -

Grossmont High School
El Cajon, CA
06-2018

Skills

  • Customer service
  • Work ethic and integrity
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Cash register operation
  • Cash handling expertise
  • Store opening and closing
  • Cashier training
  • Money handling
  • Cash drawer reconciliation
  • Coaching and mentoring
  • Opening and closing procedures
  • Payment processing
  • POS systems
  • Adaptability and dependability
  • Manager support
  • Online order picking
  • Deposit preparation
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Customer engagement
  • Conflict resolution

Languages

Spanish
Native or Bilingual

Timeline

Academy Trainer

Walmart
09.2021 - Current

Shift Manager

McDonald's
07.2018 - 10.2021

High School Diploma -

Grossmont High School

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Kenia Preciado