Kenia Montano

• Managed inventory and supplies to ensure materials were available when needed.
• Operated a variety of machinery and tools safely and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Greeted incoming customers and provided reliable, friendly customer service

Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers

Maintained a clean and organized workspace, ensuring a positive environment tor customers and coworkers

Managed long lines of customers during peak times while maintaining professionalism under pressure.

Prepared ice cream orders quickly while adhere to proper food safety guidelines

Kept tidy and organized area to comply with cleanliness standards

Processed sales transactions for cash, debit, and credit purchases

Provided support to fellow team members when needed, creating a strong work environment.

Increased patron satisfaction by addressing concerns and providing exceptional customer service

Enhanced overall pool safety through effective communication with staff and patrons.

Supported team development by providing constructive feedback to fellow lifeguards on performance

improvements needed

Built trust and rapport with students of all ages, fostering a positive learning environment during lessons

Assisted in budget planning for aquatics programs, helping ensure cost-effective allocation of resources

Collaborated with other instructors to plan special events that promoted aquatic programs within the facility