Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kenia Medal

San Jose

Summary

Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Professional leader with background in youth development and mentorship. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, program planning, and community outreach. Driven by passion for empowering young people and fostering supportive environment.

Knowledgeable with background in behavior analysis and intervention strategies. Proven track record in implementing behavior modification plans that enhance clients' social and communication skills. Demonstrated ability to use positive reinforcement and data collection techniques to achieve individual goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

Frontier Ford
06.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Behavior Technician

Thrive Therapy & Social Center
02.2023 - 07.2023
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Worked as part of collaborative team to address changing needs of children and families.

Youth Leader

Campbell Union School Disctrict
03.2022 - 02.2023
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Developed rapport with young participants, providing support and guidance in their personal challenges.
  • Enhanced youth engagement by incorporating interactive games and team-building activities.
  • Maintained good relationships with parents through regular communication and active participation in planned activities.
  • Mentored and coached youth in developing communication, problem-solving and decision-making skills.
  • Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
  • Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.

Seasonal Worker

Victoria's Secret PINK
10.2021 - 02.2022
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.

Receptionist

Frontier Ford
08.2017 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Education

Bachelor of Science - Child Development

San Jose State University
San Jose, CA
12-2025

Associate of Arts - Psychology

West Valley College
Saratoga, CA
05-2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Basic accounting
  • Record preparation
  • Phone etiquette

Certification


  • Child Development Associate (CDA) Certificate

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Frontier Ford
06.2023 - Current

Behavior Technician

Thrive Therapy & Social Center
02.2023 - 07.2023

Youth Leader

Campbell Union School Disctrict
03.2022 - 02.2023

Seasonal Worker

Victoria's Secret PINK
10.2021 - 02.2022

Receptionist

Frontier Ford
08.2017 - 03.2020

Bachelor of Science - Child Development

San Jose State University

Associate of Arts - Psychology

West Valley College

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Kenia Medal