Kenia Loades Martinez
Sherwood Park
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Experience Representative
Indigo Books & Music
08.2021 - Current
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
Keyholder
Chopped Leaf
10.2016 - 07.2021
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Community Work Volunteer
Water Warriors
04.2021 - Current
- Strengthened relationships between diverse community groups by facilitating dialogue and collaboration.
- Implemented health promotion campaigns within the local community, raising awareness about important healthcare topics.
Education
Bachelor of Arts - Sociology
University of Alberta
Edmonton, ABSkills
- Efficient and detail-oriented
- Problem-solving abilities
- Customer service excellence
- Conversant in Spanish
References
Indigo Manager - Paige Decharme (780) 245-0428
Timeline
Customer Experience Representative
Indigo Books & Music
08.2021 - Current
Community Work Volunteer
Water Warriors
04.2021 - Current
Keyholder
Chopped Leaf
10.2016 - 07.2021
Bachelor of Arts - Sociology
University of Alberta
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