KENIA HERCULES
Hawthorne
Summary
Medical Assistant with high levels of integrity, able to work front and back office at a medical facility. I can assist under any pressure. Able to apply previous banking knowledge when it comes to working as a front office assistant. Bank Teller experienced in fast paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
SEE'S CANDIES
Carson
02.2021 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns accurately using company-specific software.
Call Center Customer Service Representative
ULTIMATE STAFFING-EXER URGENT CARE
11.2020 - 01.2021
- Resolved customer issues in a timely manner.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
In Home Care Giver
MAXIM HOMECARE SERVICES
Gardena
08.2014 - 12.2018
- Assisted patient with transitioning between beds, wheelchair, and automobile, providing consistent and safe mobility support.
- Organized and administered medication on clear schedules to help alleviate symptoms and optimize quality of life.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Medical Assistant/Front Office
HEALING HANDS ONCOLOGY MEDICAL GROUP
Lawndale
09.2016 - 06.2017
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Contacted pharmacies to submit and refill patients' prescriptions.
Teller/Customer Service Representative
LOS ANGELES FEDERAL CREDIT UNION
Gardena
09.2014 - 02.2015
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Process cash withdrawals
- Processed treasury, tax and loan payments
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and excellent customer service
Senior Bank Teller
US BANK
Inglewood
02.2006 - 02.2014
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Successfully trained 5 employees on cash drawer operation.
- Supplied tellers with coin and currency as needed.
- Delivered prompt accurate and excellent customer service.
- Reduced customer wait time by 80%.
Education
PHLEBOTOMY TECHNICIAN -
AUMT INSTITUTE
Carson, CA03.2020
MEDICAL ASSISTANT -
FAMILY FIRST CHARTER SCHOOL
Lawndale, CA06.2016
Skills
- Front and back office assistance
- Patient preparation
- Medical record filing
- Customer service excellence
- Appointment scheduling
- Banking and medical ethics
- Referral authorization processing
- Self-sufficiency
- Vital sign measurement
- EKG processing
- Venipuncture techniques
- Capillary blood collection
- Quick learner
- Bilingual in Spanish
Timeline
Customer Service Representative
SEE'S CANDIES
02.2021 - 05.2021
Call Center Customer Service Representative
ULTIMATE STAFFING-EXER URGENT CARE
11.2020 - 01.2021
Medical Assistant/Front Office
HEALING HANDS ONCOLOGY MEDICAL GROUP
09.2016 - 06.2017
Teller/Customer Service Representative
LOS ANGELES FEDERAL CREDIT UNION
09.2014 - 02.2015
In Home Care Giver
MAXIM HOMECARE SERVICES
08.2014 - 12.2018
Senior Bank Teller
US BANK
02.2006 - 02.2014
PHLEBOTOMY TECHNICIAN -
AUMT INSTITUTE
MEDICAL ASSISTANT -
FAMILY FIRST CHARTER SCHOOL