Kenia Garcia Cortes
Sunnyvale
Summary
Dynamic service professional skilled in cocktail preparation and guest engagement. Proven ability to communicate effectively and manage time in high-pressure settings, ensuring a memorable experience for every guest.
Overview
7
7
years of professional experience
Work History
Bartender, Server
Pacific Catch
Walnut Creek
08.2022 - Current
- Prepared and served a variety of cocktails and beverages to guests.
- Interacted with customers to deliver exceptional service and foster a welcoming environment.
- Ensured cleanliness and organization of bar area, enhancing overall guest experience.
- Responded promptly to customer inquiries and resolved issues effectively.
- Developed expertise in seafood and shared insights with guests.
- Encouraged sustainable practices to enhance environmental responsibility. with products utilized in-store.
serever
eureka
Mountain View
05.2021 - 06.2022
- Upsold menu items to enhance guest dining experience.
- Resolved customer complaints promptly and professionally.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured compliance with California alcohol laws to promote safe service.
- Trained new employees on restaurant procedures and plating techniques.
Receptionist
European Wax Center
San Francisco
08.2019 - 03.2020
- Greeted clients warmly and ensured a welcoming atmosphere at front desk.
- Scheduled and confirmed appointments.
- Managed appointment scheduling using salon management software efficiently.
- Promoted loyalty programs and encouraged client participation during visits.
- Tracked visitors entering and exiting the facility using visitor logs and ID verification processes.
Education
High School Diploma -
Adrian Wilcox High School
Santa Clara, CA06-2018
Medical Science/Health Careers Certificate -
Silicon Valley Career Technical Education
San Jose, CA06-2018
Some College (No Degree) -
Mission College
Santa Clara, CASkills
- Cocktail preparation
- Wine and liquor expertise
- Responsible alcohol service
- High-volume multitasking
- Guest relations
- Time management skills
- Communication effectiveness
- Collaborative teamwork
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Bartender, Server
Pacific Catch
08.2022 - Current
serever
eureka
05.2021 - 06.2022
Receptionist
European Wax Center
08.2019 - 03.2020
High School Diploma -
Adrian Wilcox High School
Medical Science/Health Careers Certificate -
Silicon Valley Career Technical Education
Some College (No Degree) -
Mission College