Summary
Overview
Work History
Education
Skills
Skills
Languages
Timeline
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KENIA CORONADO

Long Beach

Summary

Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. efficient planning, problem-solving, and communication skills. Team player & self-reliant Flexible and adaptive to all situations

Overview

8
8
years of professional experience

Work History

Clinical Administrative Coordinator

United Health Care
10.2023 - 10.2024
  • Verifying insurance coverage for benefit verifications and prior authorizations run test claims for rx orders.
  • Perform Benefit Investigation, and obtain Prior Auth for new and existing patients.
  • Call insurances to verify certain details needed for insurances such as home and health benefits, test claim issues, verifying if insurance is still active or current status.
  • Reviewed cases to determine need for escalation and upload insurance documents.
  • Maintained high-level knowledge of federal and state regulations on patient privacy.
  • Determine copayment and deductible amounts, maintain charge entry and reconcile daily charges.

Administrative Assistant

City Of Long Beach
10.2022 - 08.2023
  • Providing customer support and assistance to the public permit center and over the phone regarding questions and ordnances, and codes
  • Researching case histories, property ownership records, and other record complies data
  • Prepare and catalog files for microfilming record management system processing
  • Direct applicants to the appropriate City department or outside agencies
  • Log and process complaints, finals, and void files
  • Assist inspectors in coordinating inspection request calls

FRONT DESK RECEPTIONIST

SPADE SKIN
12.2020 - 07.2022
  • Maintain files and records by implementing effective filing systems that boosted efficiency and organization
  • Verify patient information and insurance eligibility; collect payments and copayments prior to patient appointments
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Train new team members on company procedures, customer service and issue resolution
  • Collected room deposits, fees and payments
  • Monitor operations inventory stock levels.

Custumer Service Rep

Molina Healthcare
02.2017 - 09.2019
  • Preparing patient appointment materials, preparation and protocols insurance verification/authorizations insurance billing and referrals
  • Receives, researchers, and resolves provider inquires such as claims, eligibility, and other inquires between providers, medical groups, and health plans
  • Assist with provider data verification, Communicate and educate providers on important changes to regulations, procedures, and access to information
  • Handle a heavy call volume of 40-60 calls a day
  • Post billing charges and updates demographics and insurance information.

Education

Associate of Arts -

Camino College
12.2020

Skills

  • Problem Solving
  • Team Collaboration
  • Effective Communication
  • Call Center Experience
  • CRM Software Usage
  • Up-selling Abilities

Skills

  • Attention to Detail
  • Patient Assessment
  • Medical Terminology

Languages

Spanish
Native or Bilingual

Timeline

Clinical Administrative Coordinator

United Health Care
10.2023 - 10.2024

Administrative Assistant

City Of Long Beach
10.2022 - 08.2023

FRONT DESK RECEPTIONIST

SPADE SKIN
12.2020 - 07.2022

Custumer Service Rep

Molina Healthcare
02.2017 - 09.2019

Associate of Arts -

Camino College

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KENIA CORONADO