Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

KENGNI DONGMO JUNIOR

39 Southview Crescent, Nepean,ON

Summary

In previous role as a restaurant team member at Royal Cafe, honed essential skills in customer service, communication, time management, and teamwork. Consistently provided excellent service whereby receiving accolades for this performance. Additionally, during a brief tenure as an assistant manager at KDV Hotel, demonstrated leadership abilities by implementing cost-saving measures, enhancing guest satisfaction, and facilitating staff training sessions. These jobs helped me learn many things, like how to handle money, solve problems, and work well with others. Being excited to use these skills in my next job.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

KDV Hotel
10.2023 - 12.2023
  • Self-motivated, with strong sense of personal responsibility.
  • Improved guest satisfaction scores by 15% through proactive communication and problem-solving.
  • Implemented cost-saving measures in housekeeping department, reducing expenses by 10%.
  • Played a key role in organizing a successful charity event, raising $5000 for a local community organization.
  • Successfully resolved several guest complaints, maintaining high level of customer satisfaction.
  • Assisted in recruitment and training of new staff members, contributing to more efficient and cohesive team environment.

Restaurant Team Member

Royal Cafe Restaurant
10.2021 - 10.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Recognized as "Employee of the Month" twice for outstanding performance and dedication to customer service.
  • Implemented a new system for organizing kitchen inventory, resulting in a 20% reduction in food waste.
  • Played a key role in increasing table turnover rates by 15% through efficient seating and service practices.
  • Participated in menu development meetings, contributing ideas for new dishes and specials that became popular among customers.
  • Collaborated with the management team to organize employee appreciation events, fostering a positive work culture and team morale.
  • Successfully resolved customer complaints and concerns in a timely and effective manner, maintaining a high level of customer satisfaction.

Education

Ontario College Diploma - Computer Programming

Algonquin College
Ottawa, ON
06.2026

High School Diploma - Science

College Le Petit Rousseau
Douala, Cameroun
08.2022

Skills

  • Interacting with customers in friendly and professional manner
  • Effectively communicating with colleagues and management to coordinate tasks and resolve issues
  • Adhering to schedules and deadlines to maintain smooth restaurant operations
  • Flexibility in handling different roles and responsibilities as needed
  • Supporting colleagues during peak hours and assisting in various areas of the restaurant as required
  • Accurately processing orders and payments to minimize errors
  • Operating point-of-sale (POS) systems to process transactions securely and efficiently

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

Emergency First Aid & CPR/AED

Timeline

Assistant Manager

KDV Hotel
10.2023 - 12.2023

Restaurant Team Member

Royal Cafe Restaurant
10.2021 - 10.2023

Ontario College Diploma - Computer Programming

Algonquin College

High School Diploma - Science

College Le Petit Rousseau

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KENGNI DONGMO JUNIOR