Kenery Rubio
Summary
Dynamic professional with extensive experience in customer service and collections at LA-Finance. Proven ability to enhance client satisfaction through effective communication and strategic negotiation. Skilled in data entry and organization, consistently achieving targets while fostering strong relationships. Dependable and compassionate, dedicated to improving client outcomes and streamlining processes for efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collector
LA-Finance
09.2022 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Trained new team members on scripts, company services, and collection strategies.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Negotiated to collect balance in full.
Caregiver
Self Employed Services
12.2018 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Receptionist
Heavenly Kids Dental
01.2018 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Call Center Representative
Childrens Dental Group
12.2016 - 01.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Representative
G-Stage
05.2016 - 05.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
San Antonio High School
Huntington Park, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Office administration
- Clerical support
- Respectful and compassionate
- Dependable and responsible
- Elderly care
- Daily living assistance
- Multitasking and organization
- Strong ethics
- Flexible schedule
Certification
Medical Assistant Certification
Timeline
Collector
LA-Finance
09.2022 - Current
Caregiver
Self Employed Services
12.2018 - 01.2023
Receptionist
Heavenly Kids Dental
01.2018 - 11.2019
Call Center Representative
Childrens Dental Group
12.2016 - 01.2018
Sales Representative
G-Stage
05.2016 - 05.2017
San Antonio High School
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