KENDY CHERYN RITAGA
San Diego
Summary
Born and raised in the Philippines. In 2015, moved to Japan for four years, then I came to the United States in 2018. After a year in High School I decided that I wanted to join the military so I enrolled into the JROTC program. For two years, while under the Junior Reserve Officers' Training Corps I learn and received leadership training. I wanted to get the experience and the training they were offering While enrolled in this program, While enrolled in the JROTC program I applied for the position Officer and had position for two years. While in this position I was classified as a 2nd Lieutenant. Hardworking, highly motivated, professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
1
1
Language
7
7
years of professional experience
Work History
Store Cashier
Jollibee Foods
San Diego, CA
02.2025 - 03.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled customer inquiries and resolved issues, ensuring satisfaction and loyalty.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Monitored cash register balances and performed daily reconciliations to ensure accuracy.
- Provided exceptional service by actively engaging with customers and promoting menu items effectively.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Improved communication between front-end staff members by participating in regular team meetings.
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Processed returns and exchanges promptly while adhering to company guidelines and providing exceptional customer service.
- Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
- Resolved customer complaints professionally, ensuring their needs were met and fostering loyalty.
- Supported loss prevention efforts by identifying potential shoplifters and reporting suspicious activity to supervisors or security personnel as needed.
- Called for back up cashiers during peak times to minimize wait time for customers.
Boatswain's Mate
Navy
San Diego, California
04.2023 - 03.2024
- Proven ability to work effectively in harsh weather conditions while ensuring crew safety at all times.
- Able to identify potential hazards while working onboard a vessel or during dock operations.
- Familiarity with inspecting lifeboats, firefighting equipment and emergency systems to ensure proper functioning.
- Conducted safety drills such as man overboard or fire drills.
- Maintained boats and equipment on board, such as engines, winches, navigational systems, fire extinguishers, and life preservers.
- Stood watches on vessels during specified periods while vessels were under way.
- Maintained records of daily activities, personnel reports, ship positions and movements, ports of call, weather and sea conditions, pollution control efforts, and cargo, and passenger status.
Deli Clerk
Commissary
Okinawa, Japan
11.2022 - 04.2023
- Sliced and weighed deli meats and cheeses for customer purchase.
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.
- Operated meat slicing equipment safely and followed established safety protocols.
- Promoted deli specials and new products to customers.
- Performed opening and closing duties including setting up displays and cleaning counters.
- Followed all safety procedures while operating kitchen equipment such as slicers and ovens.
- Prepared sandwiches, salads and other deli items according to recipes.
- Understood and followed food safety procedures and requirements.
- Ensured proper labeling of prepared foods with expiration dates.
- Maintained a clean and organized work area by sweeping, mopping, and stocking shelves.
- Took orders, answered questions, and performed suggestive selling.
- Provided friendly, courteous service to internal and external customers.
- Stocked deli display cases with products and rotated items using first in, first out method.
- Prepared, packaged, and labeled products for sale to customers.
- Wrote out and prepared deli tray and special orders.
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Logistics Officer
JROTC
Tracy, California
08.2019 - 06.2021
- Implemented safety protocols throughout the entire logistics process from start to finish.
- Managed the day-to-day activities related to shipping, receiving and distribution operations.
- Assisted with purchasing materials and services within area of assignment.
- Resolve problems concerning transportation, logistics systems, imports export, or customer issues.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
- Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
- Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
- Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
- Plan or implement improvements to internal or external logistics systems or processes.
- Ensure carrier compliance with company policies or procedures for product transit or delivery.
Education
High School Diploma -
El Capitan High School
Merced, CA06.2022
Skills
- Hazardous Material Handling
- Welding and Metalwork
- Line Handling Expertise
- Active Listening
- Dependable and reliable
- Positive Attitude
- Understanding costumer needs
- Emergency response training
- Painting and Preservation
- Leadership
- Problem solving
- Creative thinking
- Organizational skills
Languages
Tagalog
Native or Bilingual
Timeline
Store Cashier
Jollibee Foods
02.2025 - 03.2026
Boatswain's Mate
Navy
04.2023 - 03.2024
Deli Clerk
Commissary
11.2022 - 04.2023
Logistics Officer
JROTC
08.2019 - 06.2021
High School Diploma -
El Capitan High School