Kendrea Martin
London,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Factory Work
Ambi
06.2023 - 01.2024
- Inspected products and machines to maintain quality and efficiency.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
- Unloaded and loaded items from conveyors, machines, and conveyances
Cashier /Retail Sales Associate
Lee'Luxe
01.2017 - 09.2022
- Assisted staff by serving food and beverages or bussing tables.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Customer Service Representative
Evelyn Martin
01.2016 - 06.2017
- Provided primary customer support to internal and external customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Customer Service Representative
Hallmark
01.2015 - 01.2016
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
Education
Hospitality Course in Hospitality / Customer Service -
Fanshawe College / Co Op
Freeport, BahamasHigh School Diploma -
St. George's
Freeport, BahamasSkills
- Technology for hospitality
- Computer Proficiency
- Suggestive Selling
- Informed Product Selections
- Product Promotions
- Professionalism
- Excellent Communication
- Work Planning
- Interpersonal Communication
- Production Monitoring
- Call Center Operations
- Team building
- Problem-solving aptitude
Languages
English
Native or Bilingual
Timeline
Factory Work
Ambi
06.2023 - 01.2024
Cashier /Retail Sales Associate
Lee'Luxe
01.2017 - 09.2022
Customer Service Representative
Evelyn Martin
01.2016 - 06.2017
Customer Service Representative
Hallmark
01.2015 - 01.2016
Hospitality Course in Hospitality / Customer Service -
Fanshawe College / Co Op
High School Diploma -
St. George's
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