Kendra Wolfram
Campbell River,BC
Summary
A proficient team player with attention to detail, scheduling, reporting, and administrative skills who believes in driving meaningful initiatives within an organization.
Solution-oriented professional with recent and relevant work experience and a proven track record of producing a high quality of work within tight timelines.
Strong customer service and relationship building skills along with interpersonal skills to liaise and collaborate with internal and external stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scheduler
Vancouver Island Health Authority
11.2023 - 12.2023
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Community Support Worker
Vancouver Island Health Authority
05.2021 - 07.2023
- Provided personal care assistance and supported clients and their families
- Promoted and maximized independence in the home setting, including assistance with activities of daily living and delegated tasks, as directed and in accordance with established plans of care.
- Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Maintained clean, safe, and well-organized patient environment.
Scheduler/Care Ambassador
Nurse Next Door
10.2021 - 02.2022
- Surpassed inbound call response times, scheduling and record keeping standards and provided the highest level of care and service to Clients, Franchise Partners and Caregivers
- Leveraged many systems, platforms and technologies to optimize performance
- Communicated and contributed to making the Care Services Team the highest performing team at Nurse Next Door.
Registered Care Aide
Berwick On the Lake, Assisted Living
01.2021 - 05.2021
- Assisted residents with daily personal routines, provided companionship to residents and established a trusting relationship with them
- Ensured that residents were taking their prescribed medication and reported any concerns or medical issues
- Kept detailed records of resident activity, behavior, and moods.
Home Support Worker
Nanaimo Seniors Village, Assisted Living
05.2019 - 10.2019
- Provided care and companionship for individuals and families during periods of incapacitation, convalescence or family disruption
- Administered bedside and personal care to clients such as aid in ambulation, bathing, and personal hygiene
- Planned and prepared meals and special diets as per client needs.
Personal Care-Giver
Independent Contractor
03.2019 - 07.2019
- Monitored aspects of the client's health under the direction of a registered nurse or other approved physician, including taking vital signs and administering medication
- Maintained detailed records of services provided to each client that includes any progress or other changes in the health of the client.
Education
Health Care Assistant Diploma -
Discovery Community College
01.2018
Wellington Secondary School
Nanaimo, BC06.2014
Skills
- Conflict Resolution
- Computer Skills
- Team Player
- Organization
- Problem Solving
- Client Focus
- Relationship Building
- Attention to Detail
- Customer Service
- Scheduling
- Decision Making
- Leadership
- Reporting
- Documentation
Certification
- Medication Administration
- Palliative Care Certificate
- First Aid/CPR Certificate
- Musculoskeletal Injury Prevention
- Dementia Care Certificate
- Food Safe Certification
- WHMIS
Timeline
Scheduler
Vancouver Island Health Authority
11.2023 - 12.2023
Scheduler/Care Ambassador
Nurse Next Door
10.2021 - 02.2022
Community Support Worker
Vancouver Island Health Authority
05.2021 - 07.2023
Registered Care Aide
Berwick On the Lake, Assisted Living
01.2021 - 05.2021
Home Support Worker
Nanaimo Seniors Village, Assisted Living
05.2019 - 10.2019
Personal Care-Giver
Independent Contractor
03.2019 - 07.2019
Health Care Assistant Diploma -
Discovery Community College
Wellington Secondary School
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