Kendra Sturridge
Winnipeg
Summary
Experienced administrative assistant with a demonstrated history of delivering outstanding customer service in dynamic work settings. Meticulous attention to detail and adept decision-making abilities enable efficient management of numerous concurrent tasks. Possessing a self-motivated work ethic, excels both independently and as a collaborative team member.
Overview
11
11
years of professional experience
Work History
Client Service Associate
Veritext Legal Solutions Canada
05.2022 - 09.2023
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Ensured timely processing of multiple daily transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
Administrative Assistant
Alberta Health Services
10.2020 - 07.2021
- Provided customer-orientated front-line scheduling services
- Accountable for the day-to-day administration/operation of staff scheduling processes including data for payroll for zone staff within 11-13 programs
- Ensured AHS employees are scheduled appropriately and that employee data is captured in accordance with established policies, procedures and collective agreement provision
- Supported customers by providing scheduling reports, records and statistical information
- Worked autonomously and was required to have extensive knowledge of the organization, all collective agreements and operations specific to the areas assigned
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Alberta Health Services
01.2013 - 10.2020
- Oversaw day-to-day processing of payroll for 45 employees, including review of timesheets and computing pay in accordance within the Scope of the Union Collective Agreements
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service team
- Coached new employees on administrative procedures, company policies and performance standards
- Scheduled office meetings and client appointments for a team of 60+ Speech/OT/PT therapist
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Implemented improvements to file systems and procedures
- Created reports, correspondence and spreadsheets with Microsoft Office programs
- Achieved client confidence and protected operations by keeping information confidential
Concierge
Chartwell Colonel Belcher Retirement Home
12.2019 - 06.2020
- Balancing the cash box
- Maintaining residence files
- Answering telephone calls to field inquiries from residence/families, vendors and various other callers seeking information
- Provided administrative services
- Including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Maintaining a communication log for all staff to be informed on the happenings of prior shifts
- Providing emergency services to residence i.e calling911, welfare checks
Unit Clerk – Peter Lougheed Center
Alberta Health Services
04.2012 - 01.2013
- Maintained patient records and ensured patient privacy and clinical compliance
- Coordinated Inpatient and Outpatient care for over100 patients daily
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Provided administrative services
- Including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Transcribed and organized information to assist in the dictation of patient files
Education
Applied Accounting
Red River College of Applied Arts, Science And Technology
Winnipeg, None04-2025
Diploma - Medical Office Assistant
Reeves College
Calgary, AB01.2012
High School Diploma - undefined
Collège Pierre Elliott Trudeau
Winnipeg, MB06.2007
Skills
- Articulate
- Critical Thinking
- Bilingual in English and French
- Attention to detail
- Conflict resolution
- Personable and outgoing
- Professional phone etiquette
- Records management
- Policy and procedure modification
- Time management
- Data entry proficiency
Languages
French
Elementary
Timeline
Client Service Associate
Veritext Legal Solutions Canada
05.2022 - 09.2023
Administrative Assistant
Alberta Health Services
10.2020 - 07.2021
Concierge
Chartwell Colonel Belcher Retirement Home
12.2019 - 06.2020
Administrative Assistant
Alberta Health Services
01.2013 - 10.2020
Unit Clerk – Peter Lougheed Center
Alberta Health Services
04.2012 - 01.2013
High School Diploma - undefined
Collège Pierre Elliott Trudeau
Applied Accounting
Red River College of Applied Arts, Science And Technology
Diploma - Medical Office Assistant
Reeves College
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