Kendra Stanley
Calgary,AB
Summary
Cleaning Manager with experience cleaning commercial spaces and managing team of 2 or more cleaners. Oversees cleaning of residential and commercial buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cleaning Supervisor
Cindy’s Cleaning Services
2021.11 - Current
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Restocked room supplies such as facial tissues for personal touch
- Completed schedules, shift reports and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
Cashier
Calgary Co-op
2020.04 - 2021.09
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and
- Greeted over100+ patients per day.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Demonstrated product features, answered questions, and redirected objections to highlight
Sales Associate
Panda Flowers
2017.05 - 2019.09
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Volunteer Activities Coordinator
Alberta Athletics Track And Field Meets
2018.05 - Current
- Researched new ideas for programs and activities, taking into consideration participants' suggestions.
- Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
- Evaluated success of each activity and event to identify opportunities for future improvement.
- Compiled monthly activity program calender to distribute to residents and staff.
Volunteer Coordinator
Winsport Summer Programs
2018.06 - Current
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
Summer Camp Volunteer
East Side City Church Ultimate Sumner Camp
2017.07 - 2020.08
- Led groups of children safely through variety of camp activities.
- Created fun and educational activities for campers.
- Utilized problem-solving skills to resolve camper conflicts.
- Communicated with parents on child activities and behavior.
- Created and maintained pleasant atmosphere to help campers feel comfortable and secure.
- Implemented camp activities fostering physical, social and emotional growth.
Education
Administration Studies
Independent Studies
Bachelor - Kinesiology
University of Lethbridge
Lethbridge, ABHigh School Diploma - Arts And Sciences
Crescent Heights High School
Calgary, AB2020
Skills
- Task Prioritization
- Invoice Processing
- Business Documentation
- Proper Equipment Usage
- Customer Relationship Management
- Enforcing Safety Protocols
- Equipment Cleaning and Maintenance
- Special Requests
- Team Performance Management
- Supply Replenishment
Accomplishments
Customer service skills
.Excellent communication skills with a pleasant manner, in written and verbal communication
Attention to detail
Ability to multitask with various duties
Patience to maintain composure and ability to work in fast-paced work environment
Flexibility and adaptability to changes within a short time period
Timeline
Cleaning Supervisor
Cindy’s Cleaning Services
2021.11 - Current
Cashier
Calgary Co-op
2020.04 - 2021.09
Volunteer Coordinator
Winsport Summer Programs
2018.06 - Current
Volunteer Activities Coordinator
Alberta Athletics Track And Field Meets
2018.05 - Current
Summer Camp Volunteer
East Side City Church Ultimate Sumner Camp
2017.07 - 2020.08
Sales Associate
Panda Flowers
2017.05 - 2019.09
Administration Studies
Independent Studies
Bachelor - Kinesiology
University of Lethbridge
High School Diploma - Arts And Sciences
Crescent Heights High School
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