Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Scott

Fallbrook

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Client Payroll Specialist

Reliance Matrix
07.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Collected, arranged, and input information into database system.
  • Calculated any overpayments or underpayments.

Claims Examiner

Reliance Matrix
05.2022 - 07.2024
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Consulted police and hospital records when needed.
  • Served as a mentor to junior examiners, sharing expertise and providing guidance on best practices within the field of claims examination.
  • Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Operations

Central State Bank
05.2022 - 05.2024
  • Streamlined operations by implementing efficient processes and systems.
  • Formulated policies and procedures to streamline operations.
  • Managed daily operations for improved branch performance and profitability.
  • Assisted operations manager with planning of routine operations and special projects.
  • Optimized IT infrastructure, streamlining operations for increased productivity.
  • Supervised clinical operations and administrative functions.
  • Resolved technical issues quickly, minimizing disruptions to business operations.
  • Educated customers about system upkeep and operations.
  • Reviewed operations reports to understand numbers and trends.
  • Managed invoicing and payment processing operations.
  • Analyzed operations for trends and possible system problems.

Cashier

The Pit Stop
05.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Cashier

Bridge Street Boutique & Gifts
06.2016 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Science - Medical Transcription

Northeast Iowa Community College
Calmar, Iowa
05.2006

Skills

  • Customer Relations
  • Management collaboration
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management
  • Problem-Solving
  • Multitasking
  • Attention to Detail
  • Organizational Skills
  • Excellent Communication
  • Team building
  • Reliability

Timeline

Client Payroll Specialist

Reliance Matrix
07.2024 - Current

Cashier

The Pit Stop
05.2023 - 03.2024

Claims Examiner

Reliance Matrix
05.2022 - 07.2024

Operations

Central State Bank
05.2022 - 05.2024

Cashier

Bridge Street Boutique & Gifts
06.2016 - 03.2024

Associate of Science - Medical Transcription

Northeast Iowa Community College

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Kendra Scott