Kendra Quigley
Abbotsford,BC
Summary
Server/Bartender with over 18 years experience providing top customer service through effective customer engagement. Demonstrates strong skills in sales optimization and time management, all while fostering a welcoming and efficient atmosphere. Passionate about maintaining high service standards and eager to continue learning and growing with the industry.
Overview
13
13
years of professional experience
Work History
Bartender
Kellys Pub
08.2021 - 06.2023
- Mixed drinks and managed bar operations, while maintaining customer satisfaction and efficiency.
- Designed handcrafted cocktails and maintained inventory, all while focusing on service speed and reducing waste.
- Handled customer inquires and resolved issues.
- Handled day to day operations of BCLC lotto.
- Collaborated with our team to streamline workflow, and worked on staff parties in hopes of boosting overall bar productivity.
- Trained new staff on bar procedures, ensuring consistent service quality.
Service Manager
Whitespot
11.2019 - 06.2020
- Managed scheduling, enhanced team efficiency and focused on improving overall guest satisfaction.
- Led daily operations, striving for seamless service delivery and operational excellence.
- Coordinated staff functions, fostering a collaborative environment and boosting morale.
- Resolved customer issues, ensuring satisfaction and maintaining high service standards.
Server
Whitespot
03.2010 - 11.2019
- Served breakfast efficiently, excelled in a fast pace environment with high table turnover rates.
- Managed high volume orders, always achieving positive feedback and returning customers.
- Trained new staff on service protocols, improving team productivity and service quality.
- Head of the health and safety committee and held monthly meetings.
- Addressed customer inquiries and complaints, ensuring swift resolutions and guest retention.
Education
Bachelor of Science in Nursing
Douglas College
New Westminster11-2018
Diploma - Esthetics
Blanche Macdonald
Vancouver05-2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Kellys Pub
08.2021 - 06.2023
Service Manager
Whitespot
11.2019 - 06.2020
Server
Whitespot
03.2010 - 11.2019
Bachelor of Science in Nursing
Douglas College
Diploma - Esthetics
Blanche Macdonald
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