Kendra Powless
Greater Sudbury
Summary
Accomplished Supervisor at Starbucks with a proven track record in staff management and customer service excellence. Expert in training and mentoring, significantly enhancing team productivity and customer satisfaction. Demonstrated ability to exceed goals through effective leadership and problem-solving skills. Maintains a goal-oriented approach, ensuring high standards of quality and efficiency.
Overview
2
2
years of professional experience
Work History
Supervisor
Starbucks
08.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Barista
Starbucks
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista Trainer
Starbucks
06.2023 - 08.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Vehicle Detailer
Dent Pro Tech
04.2023 - 08.2023
- Increased team efficiency by assisting colleagues on larger or more complex detailing jobs when necessary.
- Delivered timely service by completing vehicle detailing tasks within established deadlines.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Adhered strictly to company policies regarding cleanliness standards, resulting in consistently positive feedback from both management and clients alike.
Education
High School Diploma -
St. Charles College
Greater Sudbury, ON06.2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
English
Professional Working
Timeline
Supervisor
Starbucks
08.2024 - Current
Barista
Starbucks
05.2024 - Current
Barista Trainer
Starbucks
06.2023 - 08.2024
Vehicle Detailer
Dent Pro Tech
04.2023 - 08.2023
High School Diploma -
St. Charles College
Similar Profiles
Kenia HernandezKenia Hernandez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Melanie BellMelanie Bell
Paralegal Assistant Student at Confident Direction Paralegal ServicesParalegal Assistant Student at Confident Direction Paralegal Services