Kendra Noseworthy
Brockville ,ON
Summary
Enthusiastic and highly effective at establishing structure, defining roles and filling positions. Decisive leader knowledgeable about operational needs and standard practices. Offering excellent planning, problem solving and organizational abilities. Experience overseeing multiple tasks and managing volunteers successfully. Hardworking professional committed to providing outstanding customer service and assistance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Distress Centre, Volunteer Coordinator
Developmental Services Of Leeds And Grenville
05.2016 - Current
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Worked with leadership staff to define volunteer mission and set standards.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Coordinated and implemented special events for volunteer service appreciation.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Monitored volunteer performance to enforce compliance with established policies and regulations.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from community agencies seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and organization.
- Provided clerical support by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
- Established and maintained online portal to post volunteer opportunities and facilitate volunteer registration.
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained volunteers, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Community Support Worker
Developmental Services Of Leeds And Grenville
03.2010 - 05.2016
- Coordinated with different service providers to meet clients' individual needs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Helped create comprehensive program to meet clients needs.
- Created educational materials to convey important information to service recipients.
- Kept case files updated, accurate and aligned with requirements.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted residents with basic activities of daily living.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Residential Support Worker
Freshstart
06.2008 - 05.2010
- Helped build important life skills such as cooking and cleaning.
- Monitored client medications and adherence to individual treatment plans.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Provided counseling and crisis intervention services.
- Supervised 6 residents within facility and on community outings.
- Assisted residents with basic activities of daily living.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Education
Diploma - Office Administration
St Lawrence College
Brockville04.2015
Diploma - Developmental Services Worker
Algonquin College
Ottawa, ON06.2008
Skills
- Work Scheduling
- Program Publicity
- Database Management
- Community Engagement
- Networking
- Recruitment Planning
- Volunteer Screening
- Marketing and Advertising
- Policy Development
- Volunteer Tasking
- Phone Etiquette
- Paperwork Processing
- Team Training
- Volunteer Recruitment Strategy
- File and Records Management
- Program Evaluation
- Volunteer Orientation and Onboarding
- Crisis Response
- Delegating Work
- Team Development
- Event Planning
- Volunteer Scheduling
Languages
English
Full Professional
Certification
Master Trainer in ASIST (Applies Suicide Intervention Skills Training), LivingWorks- 7 years
Timeline
Distress Centre, Volunteer Coordinator
Developmental Services Of Leeds And Grenville
05.2016 - Current
Community Support Worker
Developmental Services Of Leeds And Grenville
03.2010 - 05.2016
Residential Support Worker
Freshstart
06.2008 - 05.2010
Diploma - Office Administration
St Lawrence College
Diploma - Developmental Services Worker
Algonquin College
Master Trainer in ASIST (Applies Suicide Intervention Skills Training), LivingWorks- 7 years
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