Summary
Overview
Work History
Education
Skills
QUALIFICATIONS SUMMARY
Timeline
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Kendra McCormick

Courtice

Summary

A trustworthy Professional with a valuable combination of skills, knowledge, and experience that lays the groundwork for tremendous success. Embraces challenges with ease, determination, and enthusiasm, leveraging finely honed problem-solving skills to integrate innovative solutions that align with business needs. Extremely committed to completing tasks and projects within established parameters, while maintaining professional integrity. Operates with an open mind, responding effectively to constructive feedback with a commitment to continuous learning and ongoing improvement. A versatile, client-focused leader who adapts to shifting priorities seamlessly while ensuring professional quality and accuracy. Solid communication skills enable the ability to foster strong professional relationships with key stakeholders, internally and externally. Overall, brings a compelling blend of talent and vision to the table, which is backed by an incredible work ethic for optimal results.

Overview

2025
2025
years of professional experience

Work History

Personal Support Worker

Hillsdale Estates
02.2006 - 08.2024
  • Assisted residents with daily living activities to enhance comfort and independence.
  • Monitored patient health and reported changes to nursing staff for timely interventions.
  • Provided emotional support and companionship to improve residents' mental well-being.
  • Trained new staff on operational procedures and best practices for resident care.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Collaborated with team members to ensure cohesive care delivery and support services.
  • Documented resident progress and care activities accurately in electronic health records.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Customer Service Representative

Halenda’s Meats
01.2004 - 01.2006
  • Assisted customers with product inquiries and order placements, ensuring a positive shopping experience.
  • Processed customer transactions efficiently using POS systems, enhancing checkout speed and accuracy.
  • Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication strategies.
  • Handled special orders and custom requests, demonstrating flexibility and commitment to customer needs.
  • Trained new staff on customer service protocols, fostering a knowledgeable team environment focused on service excellence.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Bib’s Meats
01.2002 - 01.2004
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Processed customer transactions efficiently using POS systems, enhancing checkout speed and accuracy.

Gas Station Attendant

Ten Acre Truck Stop
1998 - 2002
  • Operated fuel dispensers, ensuring compliance with safety protocols and regulations.
  • Assisted customers with purchases, providing exceptional service and addressing inquiries promptly.
  • Monitored inventory levels, restocking supplies to prevent shortages and enhance operational efficiency.
  • Processed transactions accurately using point-of-sale systems, minimizing errors during cash handling.
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.

Dispatcher Clerk

Academy Towing
01.1999 - 01.2001
  • Improved emergency response time by implementing efficient dispatch protocols and communication strategies.
  • Managed daily dispatch operations to ensure timely delivery of services.
  • Monitored vehicle locations in real-time to provide updates and improve response times.

Education

PSW Certification Program -

St. Gertrude’s Catholic School
Oshawa, ON
01-2004

Medical Terminology Course -

Loyalist College
Belleville, ON
01-2003

Cruise Training Centre -

Durham College
Whitby, ON
01-2002

Social Service Worker Diploma -

Loyalist College
Belleville, ON
01-2003

Skills

  • Interpersonal and Communication Skills
  • Pressure Prompted and Deadline Driven
  • Versatile, Flexible, and Adaptable
  • Trustworthy, Responsible, and Reliable
  • Collaboration and Teamwork
  • High Level of Emotional Intelligence
  • Analytical and Critical Thinking
  • Grit, Drive, and Determination
  • Committed to Continuous Learning
  • Supportive and Empathetic Leadership
  • Committed to Client Service Excellence
  • Patience and Self-Regulation

QUALIFICATIONS SUMMARY

  • Collaboration, Communication, and Client Service
  • Exercises effective and active listening, taking time to understand the unique needs of clients to provide excellent support and service.
  • Demonstrates patience, tact, and diplomacy when providing excellent customer service, diffusing escalations swiftly and effectively.
  • Possesses a solid command of the English language, which enhances the ability to correspond professionally both verbally and in writing.
  • Interfaces exceptionally in team-oriented environments, forming strong professional relationships with colleagues and managers to maximize collaboration.
  • Maintains composure in high-pressure environments, always communicating supportively with teammates and working together to overcome challenges.
  • Administrative and Clerical Skills
  • Leverages finely-honed organization skills to ensure that tasks and projects are completed accurately and in compliance with established timeframes.
  • Thrives when managing complex or challenging functions/projects, prioritizing tasks with higher urgency, and ensuring key information is communicated to all necessary parties.
  • Skilled in managing and maintaining detailed notes to inform formal reporting functions, leveraging meticulous attention to detail to ensure information is accurate and up to date.
  • Deep understanding of the importance of client confidentiality, always handling sensitive information with care and discretion.
  • Well-versed in leading the execution of various administrative functions that are vital to operational success including, but not limited to, inventory management, filing, reporting, and scheduling.

Timeline

Personal Support Worker

Hillsdale Estates
02.2006 - 08.2024

Customer Service Representative

Halenda’s Meats
01.2004 - 01.2006

Customer Service Representative

Bib’s Meats
01.2002 - 01.2004

Dispatcher Clerk

Academy Towing
01.1999 - 01.2001

Gas Station Attendant

Ten Acre Truck Stop
1998 - 2002

PSW Certification Program -

St. Gertrude’s Catholic School

Medical Terminology Course -

Loyalist College

Cruise Training Centre -

Durham College

Social Service Worker Diploma -

Loyalist College
Kendra McCormick