Kendra McCalla
North Saanich,BC
Summary
Dynamic and empathetic professional with a proven track record at Island Health, showcasing strong leadership and excellent customer service skills. Expert in creating efficient cleaning plans and enhancing patient experiences through professional communication and meticulous attention to detail. Achieved significant improvements in service delivery by leveraging expertise in client assessment and manual therapy techniques.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential/Post-Construction Cleaner
Sole Proprietorship
2021.10 - 2024.07
- Used time management and efficient cleaning methods to meet deadlines.
- Consulted with customers to assess needs and propose optimal services for their space.
- Handled equipment, chemicals, and materials properly and with caution.
- Developed and implemented a comprehensive cleaning plan for an entire building.
Porter
Island Health
2018.11 - 2022.12
- Distributing hospital equipment, patients' medical records, blood, medications, and lab samples promptly.
- Sanitizing medical equipment for patient use.
- Open communication with hospital staff to ensure efficiency of duties.
- Multitasking in a fast-paced environment.
- Respecting patient privacy and confidentiality at all times.
- Prioritizing duties based on time restraints and importance.
Patient Ambassador, Emergency Department
Island Health
2020.09 - 2021.08
- Provide excellent customer service to patients and medical staff.
- Provide an accepting environment free of discrimination and judgement.
- Offer clear explanations to help clients and families understand hospital policies and procedures.
- Respond to inquiries by directing calls to appropriate personnel.
- Follow infection prevention/COVID-19 protocols.
- Support patients, family members and staff safely
Pharmacy Stores Attendent
Island Health
2019.12 - 2021.08
- Conducted counts of inventories to identify and resolve discrepancies in records.
- Pulled, verified, and packaged items for shipment.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Trained new staff on job duties, company policies, and safety procedures.
- Divided and categorized pharmaceuticals received and redirected shipments to other hospital facilities.
- Sending and receiving narcotic orders
- Maintaining an organized environment to ensure accuracy on orders.
Mailroom Clerk
Island Health
2019.10 - 2021.08
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained a clean and organized mail room to promote safety and efficiency.
- Distributed mail on foot throughout the hospital
- Operated postage meters, mail sealers and labelling machines.
- Updated and maintained mailing lists and customer records.
- Arrange pick-ups from porters, Canada Post and other delivery services.
Key Holder Supervisor
Below The Belt
2016.02 - 2018.12
Server/Restaurant Hostess
Milestones Bar & Grill
2016.07 - 2018.10
Starbucks Barista
Starbucks
2013.01 - 2016.12
Education
Degree - Massage Therapy
08.2024
- Graduation with Distinction
Skills
- Thorough knowledge of musculoskeletal anatomy
- Manual skills (Swedish, deep tissue, sports massage, myofascial, trigger point, joint mobilizations)
- Client assessment (Range of motion, muscle testing, neurological testing, etc.)
- Professional Communication
- Excellent customer service
- Strong leadership skills
- Empathy and compassion
Languages
English
Native or Bilingual
Certification
- [Standard First-Aid & CPR/AED Level C], [Canadian Red Cross]
Timeline
Residential/Post-Construction Cleaner - Sole Proprietorship
2021.10 - 2024.07
Patient Ambassador, Emergency Department - Island Health
2020.09 - 2021.08
Pharmacy Stores Attendent - Island Health
2019.12 - 2021.08
Mailroom Clerk - Island Health
2019.10 - 2021.08
Porter - Island Health
2018.11 - 2022.12
Server/Restaurant Hostess - Milestones Bar & Grill
2016.07 - 2018.10
Key Holder Supervisor - Below The Belt
2016.02 - 2018.12
Starbucks Barista - Starbucks
2013.01 - 2016.12
Camosun College - Degree, Massage Therapy
- [Standard First-Aid & CPR/AED Level C], [Canadian Red Cross]
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