Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Kendra McCalla

North Saanich,BC

Summary

Dynamic and empathetic professional with a proven track record at Island Health, showcasing strong leadership and excellent customer service skills. Expert in creating efficient cleaning plans and enhancing patient experiences through professional communication and meticulous attention to detail. Achieved significant improvements in service delivery by leveraging expertise in client assessment and manual therapy techniques.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Residential/Post-Construction Cleaner

Sole Proprietorship
10.2021 - 07.2024
  • Used time management and efficient cleaning methods to meet deadlines.
  • Consulted with customers to assess needs and propose optimal services for their space.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Developed and implemented a comprehensive cleaning plan for an entire building.



Porter

Island Health
11.2018 - 12.2022
  • Distributing hospital equipment, patients' medical records, blood, medications, and lab samples promptly.
  • Sanitizing medical equipment for patient use.
  • Open communication with hospital staff to ensure efficiency of duties.
  • Multitasking in a fast-paced environment.
  • Respecting patient privacy and confidentiality at all times.
  • Prioritizing duties based on time restraints and importance.

Patient Ambassador, Emergency Department

Island Health
09.2020 - 08.2021
  • Provide excellent customer service to patients and medical staff.
  • Provide an accepting environment free of discrimination and judgement.
  • Offer clear explanations to help clients and families understand hospital policies and procedures.
  • Respond to inquiries by directing calls to appropriate personnel.
  • Follow infection prevention/COVID-19 protocols.
  • Support patients, family members and staff safely

Pharmacy Stores Attendent

Island Health
12.2019 - 08.2021
  • Conducted counts of inventories to identify and resolve discrepancies in records.
  • Pulled, verified, and packaged items for shipment.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Trained new staff on job duties, company policies, and safety procedures.
  • Divided and categorized pharmaceuticals received and redirected shipments to other hospital facilities.
  • Sending and receiving narcotic orders
  • Maintaining an organized environment to ensure accuracy on orders.

Mailroom Clerk

Island Health
10.2019 - 08.2021
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Maintained a clean and organized mail room to promote safety and efficiency.
  • Distributed mail on foot throughout the hospital
  • Operated postage meters, mail sealers and labelling machines.
  • Updated and maintained mailing lists and customer records.
  • Arrange pick-ups from porters, Canada Post and other delivery services.

Key Holder Supervisor

Below The Belt
02.2016 - 12.2018

Server/Restaurant Hostess

Milestones Bar & Grill
07.2016 - 10.2018

Starbucks Barista

Starbucks
01.2013 - 12.2016

Education

Degree - Massage Therapy

Camosun College, Victoria, BC
08.2024
  • Graduation with Distinction

Skills

  • Thorough knowledge of musculoskeletal anatomy
  • Manual skills (Swedish, deep tissue, sports massage, myofascial, trigger point, joint mobilizations)
  • Client assessment (Range of motion, muscle testing, neurological testing, etc)
  • Professional Communication
  • Excellent customer service
  • Strong leadership skills
  • Empathy and compassion

Languages

English
Native or Bilingual

Certification

  • [Standard First-Aid & CPR/AED Level C], [Canadian Red Cross]

Timeline

Residential/Post-Construction Cleaner - Sole Proprietorship
10.2021 - 07.2024
Patient Ambassador, Emergency Department - Island Health
09.2020 - 08.2021
Pharmacy Stores Attendent - Island Health
12.2019 - 08.2021
Mailroom Clerk - Island Health
10.2019 - 08.2021
Porter - Island Health
11.2018 - 12.2022
Server/Restaurant Hostess - Milestones Bar & Grill
07.2016 - 10.2018
Key Holder Supervisor - Below The Belt
02.2016 - 12.2018
Starbucks Barista - Starbucks
01.2013 - 12.2016
Camosun College - Degree, Massage Therapy

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Kendra McCalla