Hi, I’m
Kendra Madsen
St. Stephen,NB
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
Skills
- Data Collection , Typing , computer knowledge
- Kitchen Experience - Food Safety Management
- Conflict Management - Time Management
- Written and Oral Communications
- Cash Handling - POS Systems
- Problem-Solving Skills - Listening Skills
- Creative Solutions- Emergency Situations
Education
SSHS Saint Stephen NB
High school diploma or GED
2015
University Overview
Summary
Organized, enthusiastic, outgoing and demonstrate excellent communication, social skills and resulting in excellent customer service skills. Creative thoughts and while considered to be highly reliable and trustworthy I am also trustworthy and honest. Dedication, independence as well as determination play strong roles in my characteristics .Ability to multitask, execute goals that have deadlines & willing to work in fast paced environments. Fast learner and prefer not to take any shortcuts or to skip any steps
- Proficiency & perfection as an end goal with every task, and bringing positivity and team spirit to any environment . Teamwork settings are environments that I thrive in, and I enjoy helping people any way possible - Looking forward to any opportunity available to expand my knowledge by learning & trying new things!
Overview
10
years of professional experience
1
Language
Timeline
Front Desk Representative / Car Detailer
Carstar Auto Body & Collision
04.2023 - 06.2023
Fish Processing Technician and Labourer
Cooke Aquaculture
09.2018 - 06.2022
Shift Manager
Burger King
06.2016 - 11.2018
Customer Service/Sales Associate
Atlantic Superstore
04.2013 - 03.2014
SSHS
High school diploma or GED
Work History
Carstar Auto Body & Collision
Front Desk Representative / Car Detailer
04.2023 - 06.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected cash, cheque and visa/debit payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Cooke Aquaculture
Fish Processing Technician and Labourer
09.2018 - 06.2022
Job overview
- Deboning fresh atlantic salmon, cutting into portions. Cleaned, scraped, trimmed and filleted various seafood products
- Spicing, weighing, packing and pricing products. Segregated products according to color, size and grade
- Taking temperatures of products and collecting data
- Weighing product, printing price tags, and packaging in preparation for display cases
- Lifting up to 70 pounds
- Working in freezers up to -18 temperature
- Decontaminated and sterilized instruments, medical supplies and equipment.
- Read temperature, flow and other meters and documented information
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager
- Washed production lines and storage containers to maintain clean and efficient work areas
- Proven ability to learn quickly and adapt to new situations Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance and effectively in fast-paced environments.
Burger King
Shift Manager
06.2016 - 11.2018
Job overview
- Responsible for opening and closing store, counting tills and logging information/processing paperwork
- Delivering bank deposits, tracking and inputting daily sales. Counting inventory, calculating and submitting orders
- Unloading delivery trucks with boxes up to 50 pounds
- Creating weekly/monthly staff work schedules according to store sales, availability, and specific shift/ hour budgets that vary per fluctuating total sale income
- Providing positive experiences for customers and staff
- Thoroughly cleaning and sanitizing restaurant, workstations, restrooms frequently and efficiently.
- Upselling, promoting and advertising new menu items
- Addressing, minimizing and solving any customer concerns
- Defined clear targets and objectives and communicated to other team members
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Identified and communicated customer needs to supply chain capacity and quality teams
- Evaluated employee performance and conveyed constructive feedback to improve skills
Atlantic Superstore
Customer Service/Sales Associate
04.2013 - 03.2014
Job overview
- Scanning and bagging groceries
- Cleaning work station
- Greeted customers entering and exiting store and responding promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites. Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently & high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Additional Information
Additional Information
Clean criminal background record and references provided upon request.
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