Kendra Lefebvre
Calgary,AB
Summary
Knowledgeable Front Desk Manager enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
World Gym Southland
11.2019 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries and complaints.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules to meet operational needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing day to day processes.
- Manage staff of 14, and oversee average of 450 guests per day.
Fitting Specialist/Keyholder
Canadian Footwear
03.2018 - 01.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations
Education
Certificate - Personal Training
Mount Royal University
Calgary, AB04.2021
High School Diploma -
William Aberhart High School
Calgary, AB06.2012
Skills
- Administrative Support
- File Management
- Confirmations and Cancellations
- Sales Expertise
- Coordinate Schedules
- Write Reports
- Team Performance Monitoring
- Customer Service Management
- Time management
Timeline
Front Desk Manager
World Gym Southland
11.2019 - Current
Fitting Specialist/Keyholder
Canadian Footwear
03.2018 - 01.2020
Certificate - Personal Training
Mount Royal University
High School Diploma -
William Aberhart High School
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