Kendra Gamble
Los Angeles
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Service Representative
Mondelez
12.2022 - 11.2024
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Personal Insurance Sales Agent
Liberty Mutual Contractor
06.2021 - 12.2022
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Recommended improvements in products, services or billing methods to prevent future problems
- Worked closely with management team providing insights into current market trends and developments
- Identified opportunities for improvement of processes and procedures related to customer service activities
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Maintained positive attitude while interacting with customers and colleagues on challenging issues
Railroad Transportation Specialist
Illinois Central Railroad
03.2008 - 04.2021
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Worked with service providers to resolve issues and correct delays.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
Education
Communication in Public Relations -
Mississippi College
Clinton, MS12.2028
Skills
- Goal-Oriented
- Leads Prospecting
- Regulatory Compliance
- Teamwork and Collaboration
- Customer service excellence
- Attention to Detail
- Multitasking Abilities
- Time Management
- Organizational Skills
- Excellent Communication
Certification
- Hazmat Training and Compliance
- Banking Teller Certificate
- Owner operator Service
Timeline
Sales Service Representative
Mondelez
12.2022 - 11.2024
Personal Insurance Sales Agent
Liberty Mutual Contractor
06.2021 - 12.2022
Railroad Transportation Specialist
Illinois Central Railroad
03.2008 - 04.2021
- Hazmat Training and Compliance
- Banking Teller Certificate
- Owner operator Service
Communication in Public Relations -
Mississippi College
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