Kendra Church
Jordan
Summary
Results-oriented consulting professional with a strong track record in delivering innovative, customer-focused solutions. Experienced in enhancing systems and aligning technical solutions with business objectives, driving efficiency and effectiveness. Proven success in leading projects from start to finish, contributing to organizational growth and success.
Overview
18
18
years of professional experience
Work History
Lead Solution Consultant
UKG Professional Services
11.2019 - Current
- Design and develop custom tailored solutions to meet client objectives
- Support and collaborate with clients to overcome project obstacles and business challenges
- Provide strategic insight and project direction
- Provide support to partner consultants and consulting team members
- Key Accomplishments: Consistently exceeds customer satisfaction goals, identified as SME for advanced scheduling and selected to provide support on new product
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Senior Systems Analyst
KATALOGIC HR SYSTEMS CONSULTING SPECIALISTS
03.2017 - 11.2019
- Design and develop custom solutions for clients
- Provide Statements of Work
- Provide second level HRIS support, troubleshooting and resolution to multiple clients daily
- Conduct in depth analysis and recommendations regarding system and process optimization
- Configure system customizations to meet client needs
- Provide operational solutions utilizing system capabilities to optimize organizational procedures
- Key Accomplishments: Received2017 and2018 Leadership Awards, Implemented Self Service application at a large organization adding value for over5,000 employees, developed and configured Kronos Workforce Scheduler design and integration setup for Vocantas implementation, managed the largest case load on functional consulting team in2017 and2018
Scheduling and Workforce Optimization Supervisor
HOMEWOOD HEALTH CENTRE
06.2016 - 03.2017
- Developed weekly reporting tool for senior management on key performance indicators
- Developed master rotation schedules in collaboration with senior management and operations managers
- Support, train and supervise Schedulers
- Developed new orientation program and assessment tools for scheduling staff
- Key Accomplishments: Achieved significant savings through correction of interpretation error and configuration rules regarding premium pay and developed new, efficient call in process for centralized scheduling team
HRIS Administrator
JOSEPH BRANT HOSPITAL
10.2013 - 06.2016
- Reporting weekly to the Senior Leadership Team on metrics (labour costs/causes, external agency costs, over-complement analysis)
- Responsible for Workforce Central System configuration, administration and maintenance
- Ensure operational integration between HRIS and Payroll systems
- Audit data upon daily and monthly uploads to ensure integrity
- Develop technical, analytical and procedural guidance and recommendations to senior management
- Key Accomplishments: Successfully prepared Phase2 implementation and defined a further implementation plan for the remainder of the hospital
Recruiter-Staffing Coordinator
ST. ELIZABETH HEALTHCARE
02.2011 - 10.2013
- Developed talent management standards and tools to assist interviewers in identifying the best candidates to provide exceptional care to clients
- Researched and reported competitor information to gain better market position and secure best candidates
- Recruit, interview and select specialized staff for new contracts
- Developed and implemented tools for easy identification of documentation and training requirements and gaps thereby reducing risks and liability and improving tracking and reporting capability
- Prepare and present scorecard metrics and analysis to senior management and corporate head office bi-weekly
- Key Accomplishments: Created recruitment scorecard that was later adopted as the corporate standard for all regional offices; Implemented applicant tracking system and staffing software to increase efficiency and reduce organizational risk
Decision Support and Recruitment Team (Contract)
St. Josephs Healthcare
11.2012 - 01.2013
- Manage recruitment email inbox
- Prepare offer letters from templates
- Manage EAN processing on behalf of Recruiters
- Cross post job postings to various online boards
- Input Performance Appraisal Forms
- Key Accomplishments: Supported recruitment team in transitional time (staffing the new West5th site); Enabled recruitment team to go paperless by archiving all employee files electronically
Health & Safety Auditor Assistant
PeopleRight Inc.
09.2010 - 01.2013
- Under the direction of the Auditor, review client documents and records to assess compliance with a standard (industry best practices, WSIB Workwell)
- Interview managers, workers, Joint Health and Safety Committee Members and Union Representatives to assess their knowledge, understanding and practice as relates to legal and organizational requirements
- Take notes to avoid need for follow up communication to clarify points when preparing the written audit report
- Participate in site-inspections to identify hazards and validate data gathered in document review and interviews
- Identify gaps and make suggestions for improvements such as policy and procedure changes, use to alternative tools and practices, training, etc
- Key Accomplishments: Developed understanding and appreciation for how OH&S can contribute to overall organizational effectiveness
Senior Account Manager
Pitney Bowes
05.2010 - 01.2011
- Develop and maintain existing accounts
- Acquiring new customers utilizing various methods including cold calling and collaboration with other Sales Associates
- Key Accomplishments: Promoted from Account Manager to Senior Account Manager after5 months; consistent winner of various monthly sales competitions
Sales and Promotions Representative
Amsoil (Synthetic motor oil and other preventative maintenance products)
01.2007 - 01.2009
- Travelled nationally to conferences, trade shows, and meetings as an Amsoil representative
- Consistently exceeded sales targets
- Established and implemented trade show sales strategies and revised in response to changing needs
- Key Accomplishments: Awarded designation from Promotions Representative to Distributer; offered significant promotions and full-time employment opportunity working with Owner as management trainee
Education
Human Resources Management -
McMaster University
12-2016
Bachelor of Arts - undefined
York University
01.2009
Post Graduate Study - Health, Aging and Society, Health Care Systems and Society
McMaster University
01.2011
Skills
- Strategic planning
- Innovative Solution Design
- Client engagement
- Process improvement
- Change management
- Customer relationship management
- Project leadership
Timeline
Lead Solution Consultant
UKG Professional Services
11.2019 - Current
Senior Systems Analyst
KATALOGIC HR SYSTEMS CONSULTING SPECIALISTS
03.2017 - 11.2019
Scheduling and Workforce Optimization Supervisor
HOMEWOOD HEALTH CENTRE
06.2016 - 03.2017
HRIS Administrator
JOSEPH BRANT HOSPITAL
10.2013 - 06.2016
Decision Support and Recruitment Team (Contract)
St. Josephs Healthcare
11.2012 - 01.2013
Recruiter-Staffing Coordinator
ST. ELIZABETH HEALTHCARE
02.2011 - 10.2013
Health & Safety Auditor Assistant
PeopleRight Inc.
09.2010 - 01.2013
Senior Account Manager
Pitney Bowes
05.2010 - 01.2011
Sales and Promotions Representative
Amsoil (Synthetic motor oil and other preventative maintenance products)
01.2007 - 01.2009
Bachelor of Arts - undefined
York University
Post Graduate Study - Health, Aging and Society, Health Care Systems and Society
McMaster University
Human Resources Management -
McMaster University
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