Kendra Chance
Grande Prairie
Summary
Dynamic professional with extensive experience at TJX Canada, excelling in store operations and customer service. Proven track record in hiring and training staff, enhancing team performance, and optimizing scheduling. Strong organizational skills complemented by effective problem-solving abilities, driving increased efficiency and customer satisfaction in fast-paced retail environments.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
TJX Canada
09.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Hired, trained and managed associates in customer service and operations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to identify trends, informing strategic decisions for future merchandising and scheduling needs
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Performed acting store manager duties while store manger was away.
Bookkeeping Administrative Assistant/ Receptionist
Eben Construction
08.2011 - 08.2015
- Managed accounts payable and receivable, ensuring timely processing and accuracy of financial records.
- Assisted in preparing monthly financial statements and reports.
- Developed and maintained organized filing systems for financial documents, improving retrieval times.
- Assisted with payroll processing.
- Reconciled account information by comparing to bank account statement each month.
- Maintaining office supplies inventory, ordering items as needed to support daily operations.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier/Supervisor
Sobeys
01.2007 - 08.2011
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt issuance.
- Maintained cleanliness and organization of checkout area, enhancing customer experience and operational flow.
- Trained new staff on register operations, promoting adherence to policies and improving team performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Roland Michener Secondary School
Slave Lake, ABSkills
- Problem-solving
- Customer service
- Hiring and training
- Organization skills
- Time management
- Scheduling
Languages
English
Timeline
Assistant Store Manager
TJX Canada
09.2015 - Current
Bookkeeping Administrative Assistant/ Receptionist
Eben Construction
08.2011 - 08.2015
Cashier/Supervisor
Sobeys
01.2007 - 08.2011
High School Diploma -
Roland Michener Secondary School