Kendra Carson
Bowmanville,ON
Summary
Loyal, approachable, and motivated team member dedicated to providing exceptional customer service. Proficient in Microsoft Word and Excel, detail-oriented with exceptional communication and project management skills. Recognized for handling multiple tasks effectively and efficiently in fast-paced environments. Proactive approach to identifying and addressing issues, always optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Toronto Blue Jays
08.2021 - Current
- Assist thousands of Blue Jay fans in a helpful, respectful and timely manner
- Communicate product features, promotions, available services, and relevant club information
- Maintain appearance of the sales floor and ensure all merchandise is displayed in a visually appealing and profitable manner
- Process sales transactions on the POS
- Stock merchandise before and after each event
- Set up and take down kiosk merchandise
- Prepare merchandise with Security tags
- Warehouse – Fulfillment of Orders, Cycle Counts & Annual Physical Inventory Audit, Organize & maintain inventory of packing materials (bins, boxes, pallets, supplies, etc.)
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Maple Leafs Sports & Entertainment
10.2021 - 08.2022
- Assist Toronto Maple Leaf fans in a helpful and friendly manner when purchasing merchandise
- Set up and take down kiosk merchandise in a timely manner
- Maintain a clean and organized display of merchandise and work space
- Process sales transactions on the POS
- Stock merchandise before and after the game
Pro Shop Attendant
Bowmanville Golf & Country Club
05.2018 - 08.2021
- Schedule tee-off times, maintain cart inventory, and book tournaments
- Accept cash and credit payments for green fees, cart rentals, and pro shop merchandise
- Provide detailed information to telephone, in person, and e-mail inquiries
- Create and post notifications to Members and Guests
- Update maintenance records and monthly statistics data entry
- Payroll, order office supplies, and other office duties as required
- Maintain Cleanliness
- Monitor guest's use of golf carts and golf course rules and etiquette
- Provide training for new employees
Education
Diploma with Honours - Hospitality and Tourism
St. Lawrence College
Kingston, ON04.2018
Ontario Scholar - Specialist High Skills Major – Arts
Clarington Central Secondary School
Bowmanville, ON06.2015
Skills
- Point Of Sale Software Proficiency
- Visual Merchandising Experience
- Establishing Connections
- Stocking and receiving
- Customer assistance
- Product knowledge
- Detail-Oriented Data Input
- Cross-Functional Collaboration
- Fluent in English
- Calm demeanor
Timeline
Retail Sales Associate
Maple Leafs Sports & Entertainment
10.2021 - 08.2022
Retail Sales Associate
Toronto Blue Jays
08.2021 - Current
Pro Shop Attendant
Bowmanville Golf & Country Club
05.2018 - 08.2021
Diploma with Honours - Hospitality and Tourism
St. Lawrence College
Ontario Scholar - Specialist High Skills Major – Arts
Clarington Central Secondary School
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