Kendra Burridge
408 MacCormack Road, Sandford,Nova Scotia
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Meticulous hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Hostess
Rudder's Restaurant
05.2023 - Current
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Food Server
Dairy Queen
09.2022 - 01.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Yarmouth Consolidated Memorial High School
Yarmouth, NS 09.2021 - 06.2024
Skills
Menu board art
Wait List Management
Service prioritization
Group reservations management
Warm and Friendly
Table Assignment Management
Multi-Line Telephone Systems
Attention to Detail
Hospitality best practices
Cleanliness Maintenance
Time Management
Additional Information
My parents have foster children at our family home. I routinely babysit two children under the age of six and I am responsible for preparing meals, entertainment, and bed time routines. I enjoy interacting with children and helping out our family as we help others.
Timeline
Hostess
Rudder's Restaurant
05.2023 - Current
Food Server
Dairy Queen
09.2022 - 01.2023
High School Diploma -
Yarmouth Consolidated Memorial High School
09.2021 - 06.2024