Kendra Brown

• Directed in-house marketing coordination and provided daily operational support.
• Facilitated tour flow and enhanced team production in a high-volume environment.
• Facilitated communication between marketing team and leadership to ensure alignment on strategic initiatives.
• Ensured adherence to performance standards and fostered team accountability.

• Managed daily marketing operations, supporting a team focused on guest engagement and tour generation

• Coordinated team scheduling, production goals, and performance tracking to drive results

• Partnered with sales leadership to align marketing strategies with revenue objectives

• Ensured consistent guest experience while maintaining brand standards and compliance

• Supported onboarding, training, and ongoing development of marketing team members

• Spearheaded daily marketing activities to enhance team performance in a dynamic resort environment.
• Facilitated guest engagement to present vacation ownership opportunities and coordinate qualified tours.
• Facilitated onboarding, coaching, and mentoring processes for new team members to enhance integration and performance.
• Cultivated robust guest relationships by delivering personalized service and facilitating effective communication.
• Facilitated seamless tour operations to enhance overall sales performance.

• Championed vacation ownership opportunities by engaging guests and identifying their needs.
• Organized and executed qualified sales presentations to drive revenue growth.
• Executed exceptional guest service strategies to elevate overall resort experience.

• Facilitated client consultations to evaluate insurance requirements and propose customized coverage options.
• Cultivated and maintained client relationships through proactive follow-ups and policy servicing.
• Cultivated new business opportunities through strategic referrals and proactive outbound prospecting.

Supported guest engagement and tour scheduling.

Supported guest engagement and tour scheduling.

Awarded Rising Star