Kendra Blackburn
Halifax,NS
Summary
Caring therapist with 4 years of experience helping clients with a history of trauma develop techniques to deal with daily challenges. Also 10+ years working in customer experience and support roles. Expert at teaching others to tackle problems constructively through behavior modification. Flexible clinician comfortable administering individual or group therapy sessions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Counselling Therapist
Lesley Hartman & Associates Inc.
10.2021 - Current
- Expertly manage and support a diverse caseload of 40+ clients, tailoring therapeutic interventions to individual needs.
- Manage client files, payment, and scheduling through a comprehensive software, Jane App.
- Implemented variety of evidence-based therapy methods to achieve therapy goals.
- Specialize in treating clients presenting with trauma using Eye Movement Desensitization and Reprocessing Therapy (EMDR).
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Complete initial assessment, progress, and discharge reports to obtain approval for treatment and keep Case Managers up to date on client’s status.
- Part of a dynamic team of therapists who consult and collaborate to give our clients the best care.
- Documented patient information, treatment plans, and patient responses in confidential files.
Registered Counselling Therapist Candidate (RCT)
KB Counselling Therapy
11.2019 - Current
- Practice owner
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with PIPEDA regulations & the CCPA Code of Ethics.
- Documented patient information, treatment plans, and patient responses.
- Primarily employ Eye Movement Desensitization and Reprocessing Therapy & Cognitive Behavioural Therapy.
- Foster a nurturing, judgment-free environment, championing genuine client expression and growth.
- Engage in regular supervision, emphasizing continuous professional development.
Registered Counselling Therapist Candidate (RCT-C)
Lifemark
03.2020 - 12.2021
- The first Counselling Therapist hired for five specific clinics in HRM
- Work closely with funders including Workers Compensation Board, Veteran Affairs Canada, and numerous Long-Term Disability insurance providers
- Common therapeutic approaches used are Cognitive Behavioural and Mindfulness-Based Cognitive Behavioural Therapy, Prolonged Exposure Therapy and Cognitive Processing Therapy
- Treat clients solo or as part of a multidisciplinary team, usually with the goal of getting the client back to work once they are rehabilitated
- Complete initial assessment, progress, and discharge reports to obtain approval for treatment and keep Case Managers up to date on client’s status
- Correspond with Office Manager and staff for each of the five clinics, attend weekly team meetings for case management
- Currently developing a group therapy program to help clients build coping skills and learn how to implement them
- Support other RCT’s that are hired on to ensure they transition smoothly into the role.
Customer Service Representative/Claims Assistant
Intact Insurance
10.2017 - 03.2020
- Progressed through varied roles within the company, including Customer Service Representative in the Digital Distribution department, and both Customer Service Representative and Claims Assistant in the Claims Department
- Work well independently and as part of the team
- Work effectively under pressure, in a fast-paced environment, while still ensuring deadlines are met
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Prepared files, letters and notices.
Counselling Therapist Intern
The Peoples’ Counselling Clinic
01.2018 - 08.2018
- Provided free counselling services to individuals experiencing financial struggle.
- Independently managed a regular caseload of up to 28 clients, under the supervision of Robert Wright.
- Practiced with a strong Cognitive Behavioural and Person-Centered foundation, while keeping a flexible approach based on client needs.
- Spent time developing strong relationships with clients and building a supportive environment to guide their personal growth.
- Assessed client needs and developed treatment plans.
- Adapted therapeutic techniques to diverse client presentations, from trauma to gender identity challenges.
- Documented therapeutic goals and client progress.
- Used informal assessment tools to assist with treatment planning for clients.
Residential Support Worker
Community Living Centers Inc.
05.2016 - 10.2017
- Positive, empathic attitude for resident support and intervention
- Client-focused approach and active listening to ensure the safety and comfort of residents
- Helped build important life skills such as cooking and cleaning.
- Demonstrated adaptability in problem-solving, while overseeing medication administration and home management.
- Curated social engagement opportunities for residents, promoting holistic well-being.
Education
Master of Arts - Counselling Psychology
Yorkville University
Fredericton, NB08.2018
Bachelor of Arts - Psychology
Saint Mary’s University
Halifax, NS01.2015
Skills
- Flexible and Adaptable
- Social Perceptiveness
- Dependable and Responsible
- Interpersonal Communication
- Teamwork and Collaboration
- Computer Skills
- Cultural Awareness
- Customer Service
- Business Administration
- Regulatory Compliance
Degree
MA, RCT
Memberships Certifications
- Nova Scotia College of Counselling Therapists, License to practice as a Registered Counselling Therapist in Nova Scotia, November 2019-Present
- Canadian Counselling and Psychotherapy Association, Professional Member in good standing
Languages
English
Native or Bilingual
Certification
- Licensed with Nova Scotia College of Counselling Therapists - March 2023-2024
- Professional member of Canadian Counselling and Psychotherapy Association - March 2023-2024
Timeline
Registered Counselling Therapist
Lesley Hartman & Associates Inc.
10.2021 - Current
Registered Counselling Therapist Candidate (RCT-C)
Lifemark
03.2020 - 12.2021
Registered Counselling Therapist Candidate (RCT)
KB Counselling Therapy
11.2019 - Current
Counselling Therapist Intern
The Peoples’ Counselling Clinic
01.2018 - 08.2018
Customer Service Representative/Claims Assistant
Intact Insurance
10.2017 - 03.2020
Residential Support Worker
Community Living Centers Inc.
05.2016 - 10.2017
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Arts - Psychology
Saint Mary’s University
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