Summary
Overview
Work History
Education
Skills
Degree
Memberships Certifications
Languages
Certification
Timeline
Generic

Kendra Blackburn

Halifax,NS

Summary

Caring therapist with 4 years of experience helping clients with a history of trauma develop techniques to deal with daily challenges. Also 10+ years working in customer experience and support roles. Expert at teaching others to tackle problems constructively through behavior modification. Flexible clinician comfortable administering individual or group therapy sessions.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Counselling Therapist

Lesley Hartman & Associates Inc.
10.2021 - Current
  • Expertly manage and support a diverse caseload of 40+ clients, tailoring therapeutic interventions to individual needs.
  • Manage client files, payment, and scheduling through a comprehensive software, Jane App.
  • Implemented variety of evidence-based therapy methods to achieve therapy goals.
  • Specialize in treating clients presenting with trauma using Eye Movement Desensitization and Reprocessing Therapy (EMDR).
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Complete initial assessment, progress, and discharge reports to obtain approval for treatment and keep Case Managers up to date on client’s status.
  • Part of a dynamic team of therapists who consult and collaborate to give our clients the best care.
  • Documented patient information, treatment plans, and patient responses in confidential files.

Registered Counselling Therapist Candidate (RCT)

KB Counselling Therapy
11.2019 - Current
  • Practice owner
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Assessed processes and procedures, complying with PIPEDA regulations & the CCPA Code of Ethics.
  • Documented patient information, treatment plans, and patient responses.
  • Primarily employ Eye Movement Desensitization and Reprocessing Therapy & Cognitive Behavioural Therapy.
  • Foster a nurturing, judgment-free environment, championing genuine client expression and growth.
  • Engage in regular supervision, emphasizing continuous professional development.

Registered Counselling Therapist Candidate (RCT-C)

Lifemark
03.2020 - 12.2021
  • The first Counselling Therapist hired for five specific clinics in HRM
  • Work closely with funders including Workers Compensation Board, Veteran Affairs Canada, and numerous Long-Term Disability insurance providers
  • Common therapeutic approaches used are Cognitive Behavioural and Mindfulness-Based Cognitive Behavioural Therapy, Prolonged Exposure Therapy and Cognitive Processing Therapy
  • Treat clients solo or as part of a multidisciplinary team, usually with the goal of getting the client back to work once they are rehabilitated
  • Complete initial assessment, progress, and discharge reports to obtain approval for treatment and keep Case Managers up to date on client’s status
  • Correspond with Office Manager and staff for each of the five clinics, attend weekly team meetings for case management
  • Currently developing a group therapy program to help clients build coping skills and learn how to implement them
  • Support other RCT’s that are hired on to ensure they transition smoothly into the role.

Customer Service Representative/Claims Assistant

Intact Insurance
10.2017 - 03.2020
  • Progressed through varied roles within the company, including Customer Service Representative in the Digital Distribution department, and both Customer Service Representative and Claims Assistant in the Claims Department
  • Work well independently and as part of the team
  • Work effectively under pressure, in a fast-paced environment, while still ensuring deadlines are met
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Prepared files, letters and notices.

Counselling Therapist Intern

The Peoples’ Counselling Clinic
01.2018 - 08.2018
  • Provided free counselling services to individuals experiencing financial struggle.
  • Independently managed a regular caseload of up to 28 clients, under the supervision of Robert Wright.
  • Practiced with a strong Cognitive Behavioural and Person-Centered foundation, while keeping a flexible approach based on client needs.
  • Spent time developing strong relationships with clients and building a supportive environment to guide their personal growth.
  • Assessed client needs and developed treatment plans.
  • Adapted therapeutic techniques to diverse client presentations, from trauma to gender identity challenges.
  • Documented therapeutic goals and client progress.
  • Used informal assessment tools to assist with treatment planning for clients.

Residential Support Worker

Community Living Centers Inc.
05.2016 - 10.2017
  • Positive, empathic attitude for resident support and intervention
  • Client-focused approach and active listening to ensure the safety and comfort of residents
  • Helped build important life skills such as cooking and cleaning.
  • Demonstrated adaptability in problem-solving, while overseeing medication administration and home management.
  • Curated social engagement opportunities for residents, promoting holistic well-being.

Education

Master of Arts - Counselling Psychology

Yorkville University
Fredericton, NB
08.2018

Bachelor of Arts - Psychology

Saint Mary’s University
Halifax, NS
01.2015

Skills

  • Flexible and Adaptable
  • Social Perceptiveness
  • Dependable and Responsible
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Computer Skills
  • Cultural Awareness
  • Customer Service
  • Business Administration
  • Regulatory Compliance

Degree

MA, RCT

Memberships Certifications

  • Nova Scotia College of Counselling Therapists, License to practice as a Registered Counselling Therapist in Nova Scotia, November 2019-Present
  • Canadian Counselling and Psychotherapy Association, Professional Member in good standing

Languages

English
Native or Bilingual

Certification

  • Licensed with Nova Scotia College of Counselling Therapists - March 2023-2024
  • Professional member of Canadian Counselling and Psychotherapy Association - March 2023-2024

Timeline

Registered Counselling Therapist

Lesley Hartman & Associates Inc.
10.2021 - Current

Registered Counselling Therapist Candidate (RCT-C)

Lifemark
03.2020 - 12.2021

Registered Counselling Therapist Candidate (RCT)

KB Counselling Therapy
11.2019 - Current

Counselling Therapist Intern

The Peoples’ Counselling Clinic
01.2018 - 08.2018

Customer Service Representative/Claims Assistant

Intact Insurance
10.2017 - 03.2020

Residential Support Worker

Community Living Centers Inc.
05.2016 - 10.2017

Master of Arts - Counselling Psychology

Yorkville University

Bachelor of Arts - Psychology

Saint Mary’s University

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Kendra Blackburn