Kendra Alleyn
Edmonton,AB
Summary
Dynamic leader with a proven track record at Home Depot, enhancing customer satisfaction and streamlining transactions. Excelled in cashier supervision and problem-solving, significantly improving operational efficiency. Skilled in team leadership and customer dispute resolution, adept at fostering a positive shopping environment. Demonstrates exceptional adaptability and a commitment to excellence in every task.
Overview
13
13
years of professional experience
Work History
Head Cashier
Home Depot
Edmonton, Alberta
04.2012 - Current
- Ensured smooth transactions through exceptional customer service and problem-solving skills.
- Offered feedback to management regarding cashier performance.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Managed employee scheduling according to availability.
- Greeted customers promptly and responded to questions.
- Managed cashier team, ensuring efficient transaction processing and high customer service standards.
- Enhanced operational continuity by learning roles across various departments.
- Oversaw the operation of checkout counters and self-checkout sections, managing challenging transactions.
- Kept check-out areas clean, organized, and well-stocked.
- Assisted other departments when needed by providing additional support during busy periods.
- Scheduled cashier shifts to maintain sufficient coverage during peak periods.
- Instructed incoming team members in operating registers, maintaining stock protocols, and delivering high-quality customer service.
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
- Welcomed customers, offering assistance to help find store items.
- Ensuring all cash strips and cash increases are done in a timely and accurate manner.
Education
High School Diploma -
École Secondaire Beaumont Composite High School
Beaumont, AB01-1998
Skills
- Cashier supervision
- Cash reconciliation
- Transaction management
- Opening and closing procedures
- Multi-tasking skill
- Hard-working
- Assignment delegation
- Punctual and reliable
- Workplace safety
- Customer service
- Customer dispute resolution
- Sales promotion
- Customer service management
- Adaptability and dependability
- Store policies
- Time management strength
- Proactive problem-solving
- Cash handling
- Positive attitude
- Customer relations
- Schedule coordination
- Team leadership
- Shift scheduling
Timeline
Head Cashier
Home Depot
04.2012 - Current
High School Diploma -
École Secondaire Beaumont Composite High School
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