Kendle Menard
Winnipeg,MB
Summary
Focused Administrator committed to maintaining a productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
25
25
years of professional experience
Work History
Administrator
Canteen Canada
09.2023 - Current
- Trained new office staff on Canteen Canada administrative procedures to enhance onboarding experience.
- Processed invoices, purchase orders, and billing records for branch operations.
- Performed data entry tasks in computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Monitored office supply levels to maintain inventory and support daily operational needs. to determine supply levels and maintain inventory.
- Ensured that all paperwork was completed accurately before the submission deadline.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Developed filing system and customer database protocols, improving office organization and accessibility.
Executive Administrative Assistant
Furnasman Right-Time
10.2020 - 08.2023
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Prepared reports, correspondence, and internal updates for management review.
- Organized confidential files and maintained secure executive records
- Maintained employee files, attendance records, and confidential administrative documents.
- Prepared reports, presentations, agendas, and minutes for the executive staff.
- Supported accounts receivable, vendor follow-up, and payment tracking tasks.
- Processed daily invoices and generated financial reports for review.
Order Desk
Quality Vending Service
11.2014 - 10.2020
- Answered a constant flow of customer calls with minimal wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Provided tailored advice and assistance to customers, addressing unique needs and preferences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders efficiently, contributing to overall customer satisfaction.
Customer Service Supervisor
Dufresne Furniture & Appliances
07.2006 - 10.2014
- Coached employees to navigate daily tasks and resolve complex issues, enhancing team effectiveness.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Supported service associates by promptly addressing inquiries via phone and email, facilitating timely resolution of customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Prepared and delivered reports to various departments to inform decision-making and improve service strategies.
- Monitored front areas so that questions could be promptly addressed.
Receptionist
Buckwold Western
06.2001 - 06.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Addressed and resolved customer problems and complaints to enhance overall client satisfaction.
- Processed cash transactions accurately at point of sale, and maintained sales and payments records accurately.
- Restocked office supplies to ensure availability for staff. and submitted purchase orders to maintain stock levels.
- Coordinated multiple tasks effectively to meet time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and the company.
- Maintained confidentiality of information regarding clients and the company.
Education
HIGH SCHOOL DIPLOMA -
Sturgeon Creek Collegiate
WinnipegSkills
- Invoice Management
- Accounts Receivable
- Vendor management
- Account Reconciliation
- Office Administration
- Inventory Management
- Meeting Support
References
References available upon request
Timeline
Administrator
Canteen Canada
09.2023 - Current
Executive Administrative Assistant
Furnasman Right-Time
10.2020 - 08.2023
Order Desk
Quality Vending Service
11.2014 - 10.2020
Customer Service Supervisor
Dufresne Furniture & Appliances
07.2006 - 10.2014
Receptionist
Buckwold Western
06.2001 - 06.2006
HIGH SCHOOL DIPLOMA -
Sturgeon Creek Collegiate