Summary
Overview
Work History
Education
Skills
Timeline
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Kendi Walker

San Diego

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Sales Agent

AAA Insurance Company
03.2024 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and quotes.
  • Explained features and advantages of Insurance products or services to promote sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Served customers with knowledgeable, friendly support at every stage of quoting and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Store Manager

Posh Pawnbroker
06.2017 - 03.2024
  • Store Manager duties - Opening / Closing POS/ Till, Training, Payroll, Scheduling, and Inventory (Receiving and Managing)
  • Oversee a team of employees, handle all HR matters (Broad knowledge in Human Resources, State and Federal laws and licensing)
  • Oversee all large cash, check, and wire transactions
  • Bought, Appraised, Authenticated, and Administered loans for high-end jewelry and luxury goods
  • Oversee any and all customer service needs including processing payments, reviewing, and opening/closing customer accounts. Communications such as emails, phone calls, and text
  • Manage all marketing, Social media accounts, Store website, and Google Ad accounts
  • Manage all e-commerce including running accounts on several platforms generating in over $350k in online sales.
  • 5% margin increase in sales yearly
  • Maintained $300k in revenue yearly between loans and sales
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Store Manager

Styles for Less
02.2015 - 06.2017
  • Store Manager duties - Opening / Closing POS/ Till, Training, Payroll, Scheduling, and Inventory (Receiving and Managing)
  • Oversaw a team of employees in a high-volume store
  • Assisted customers in purchases, up sold transactions with products
  • Kept store clean and organized during and after store hours
  • Oversaw e-commerce, Online orders, and Shipments
  • Oversaw money handling (pay-ins and pay-outs)
  • Exceeded departments KPI's by 15% for the first year
  • Received award for Highest Selling Volume in district

Senior Cashier

Footlocker / House of Hoops
03.2012 - 02.2015
  • Assisted customers in purchases, up sold transactions with products
  • Kept store clean and organized during and after store hours
  • Oversaw e-commerce, online orders, and Shipments
  • Oversaw money handling (pay-ins and pay-outs)
  • Exceeded weekly selling goals

Education

Associate of Science - Medicine

Concorde Career College
San Diego
02-2026

Digital Marketing -

London Marketing Academy
09.2019

Diamond Grader Certificate -

Gemological Institute of America
Carlsbad, CA
04.2018

Skills

  • Time management
  • Customer service
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Complex Problem-solving

Timeline

Sales Agent

AAA Insurance Company
03.2024 - Current

Store Manager

Posh Pawnbroker
06.2017 - 03.2024

Assistant Store Manager

Styles for Less
02.2015 - 06.2017

Senior Cashier

Footlocker / House of Hoops
03.2012 - 02.2015

Associate of Science - Medicine

Concorde Career College

Digital Marketing -

London Marketing Academy

Diamond Grader Certificate -

Gemological Institute of America

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Kendi Walker