Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kendall Toms

San Francisco

Summary

Dedicated and experienced professional seeking a position as a 911 emergency dispatcher to utilize my strong background in customer service, adeptness in fast-paced and high-stress environments, and four years of experience in member services and dispatching. Committed to providing crucial support to individuals in need during emergencies. Efficient Communications Dispatcher known for high productivity and ability to complete tasks swiftly. Skilled in emergency response coordination, multi-line phone management, and clear communication under pressure. Excel at critical thinking, decision-making, and problem-solving to manage crises effectively. Committed to maintaining calmness and professionalism in high-stress situations.

Overview

16
16
years of professional experience

Work History

Dispatcher/Hospitality

Block by Block-Bid of Union Square
San Francisco
08.2020 - Current
  • Work with Operations Manager in hiring and training new hires for Member Services. handle all incoming calls and emails for service.
  • Multi-manage multiple logs using different business software's and excel. Use video software to retrieve and export footage for video retrieval requests regarding burglary, theft, vandalism, car/bike theft and so on. Work with businesses in Union Square and BID to maintain cleanliness and provide resources for quality of life by dispatching ambassadors and hospitality members throughout the district. Protect visitors and citizens and preserve peace through working with SFPD and businesses in the district.
  • Use district maps, regular maps and video software to complete Dispatch tasks.
  • Use two-way radio to communicate directly and immediately to the team and contract SFPD officer or security on shift in order to complete calls or emails for service from businesses and visitors. Assist investigating crimes or incidents in the BID by using video business software.
  • Completing audits. Closing out maintenance requests through business software.
  • Performing light administrative duties.
  • Assisting Operations Supervisor in performing or completing tasks relevant to improving performance productivity. Using multiple business softwares to complete footage or service requests.
  • Actively monitoring multiple live cameras

Supervisor

Starbucks
San Francisco
01.2016 - Current
  • Monitors all areas of the location to ensure customer needs are being met and that employees are responsive to customer requests and expectations
  • Monitors work of staff and assesses when improvement/training is needed
  • Must hold all employees accountable for delivering excellent customer service
  • Responsible for setting up and closing registers following cash handling procedures
  • This position must meet all expectations of Starbucks in order to be successful in this position
  • Train Baristas
  • Uphold Brand Standards
  • Weekly Safety Initiatives
  • California Wage & Hour Compliance
  • Supervise Starbucks staff and operations

Child Care Provider

San Francisco
07.2009 - 11.2016
  • Caretaker of infants to middle school-age children for SFUSD, family, and friends during evening and limited night hours.
  • Reviewed emergency contact numbers, special instructions, and expected return time with parents prior to their departure.
  • Oversaw playtime and helped children put away toys before bedtime, prepared meals, supervised bath time, and ensured children went to bed at regularly scheduled times to uphold daily routine schedules.

Customer Service/ Beauty Adviser

Walgreens
San Francisco
03.2014 - 09.2016
  • Greeted customers cheerfully, assisted with locating merchandise, advised on sales.
  • Cashiered, processed credit cards, handled transactions quickly, accurately & securely.
  • Handled exchanges/returns, ensured customer satisfaction, handled conflicts positively.
  • Stocked, counted, and organized inventory. Checked expiration dates, replenished stock.

Education

Business Balcheors program -

Arizona State University
06.2025

High School Diploma -

Carlmont High School
Belmont, CA

Skills

  • Data analysis
  • Microsoft Excel
  • Customer service
  • Team leadership
  • Project management
  • Employee training
  • Problem solving
  • Effective communication
  • Radio communication
  • Multitasking and organization
  • Coordinating urgent deliveries
  • Dispatching procedures
  • Communication equipment operation
  • Work order management
  • Prioritizing calls
  • Training new hires
  • Critical thinker
  • Data entry
  • Customer relations
  • Active listening
  • Crisis management
  • Geographical knowledge

References

References available upon request.

Timeline

Dispatcher/Hospitality

Block by Block-Bid of Union Square
08.2020 - Current

Supervisor

Starbucks
01.2016 - Current

Customer Service/ Beauty Adviser

Walgreens
03.2014 - 09.2016

Child Care Provider

07.2009 - 11.2016

Business Balcheors program -

Arizona State University

High School Diploma -

Carlmont High School

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Kendall Toms