Kendall Styba-Nelson

• Oversaw daily cleaning operations to uphold stringent quality standards.
• Facilitated training and mentorship for staff on optimal housekeeping techniques.
• Established and executed inventory management procedures for cleaning supplies and equipment.
• Executed regular inspections to uphold cleanliness and safety standards.
• Addressed customer complaints swiftly to improve guest satisfaction.
• Orchestrated team assignment schedules to enhance workflow efficiency.
• Facilitated training sessions to enhance staff skills and operational efficiency.
• Executed routine room inspections to ensure adherence to housekeeping standards.
• Facilitated communication of repair requirements to maintenance personnel.

• Managed reservation system to optimize table turnover and improve guest flow.
• Streamlined communication with kitchen staff to address special requests and dietary restrictions.
• Led training sessions for new team members, ensuring adherence to hospitality standards and procedures.
• Managed incoming phone calls and addressed inquiries with efficiency.
• Mentored and guided a team of over 10 hostess staff members.
• Facilitated training sessions for new team members on hospitality standards and procedures.
• Oversaw wait time management and communicated updates to guests to enhance satisfaction.
• Resolved guest inquiries and complaints with professionalism and efficiency.
• Welcomed customers upon arrival and maintained a friendly atmosphere throughout the dining experience.
• Executed multitasking capabilities by managing phone inquiries, welcoming guests, and updating reservation logs concurrently.
• Facilitated support for servers, food runners, and bussers to ensure a well-prepared dining area for guests.
• Upheld cleanliness and organization standards to foster a welcoming atmosphere for guests.
• Facilitated training for new host staff, emphasizing best practices for professional demeanor and efficient work habits.

• Coordinated scheduling for meetings and appointments, ensuring efficient use of executives' time.
• Managed correspondence, including emails and phone calls, to maintain effective communication channels.
• Prepared reports and presentations using Microsoft Office Suite to support decision-making processes.
• Organized and maintained filing systems, improving document retrieval efficiency by streamlining access protocols.
• Implemented office supply inventory management system, enhancing resource availability and minimizing shortages.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Oversaw front-of-house operations to ensure seamless guest flow and high service standards.
• Oversaw reservation systems to enhance seating arrangements and reduce wait times.
• Facilitated training and mentorship of new host staff to elevate team efficiency and service standards.
• Facilitated seamless communication between kitchen and waitstaff to enhance guest experience.
• Evaluated guest feedback to uncover trends that inform continuous improvement initiatives in hospitality services.
• Cultivated strong relationships with regular patrons to enhance loyalty and drive repeat business.
• Oversaw guest waitlist management, optimizing wait times while accommodating walk-in customers.
• Demonstrated adaptability to evolving restaurant demands while maintaining composure under pressure.
• Facilitated seamless shift transitions by effectively communicating essential information to incoming team members during changeovers.
• Optimized guest experience through effective management of reservations and seating arrangements.
• Managed patron assignments to tables based on individual needs and restaurant section rotation.

• Provided exceptional customer service by promptly addressing guest inquiries and requests.
• Efficiently managed food and beverage orders, ensuring timely delivery to tables.
• Collaborated with kitchen staff to maintain accuracy in order preparation and presentation.
• Assisted in training new servers on restaurant protocols and menu offerings.
• Handled cash transactions accurately while balancing daily register totals.
• Resolved guest complaints professionally, fostering positive dining experiences and loyalty.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

• Executed efficient transaction processing to enhance overall service delivery.
• Directed workstation maintenance efforts to ensure an optimal customer environment.
• Implemented efficient inventory control measures to maintain optimal stock levels.
• Delivered timely resolutions to customer inquiries and issues to maintain high satisfaction levels.
• Created and facilitated training initiatives aimed at improving new staff skills in cash handling and customer service.
• Implemented safety measures and adhered to organizational guidelines to maintain workplace security standards.
• Streamlined team coordination efforts to enhance operational efficiency in high-demand situations.
• Adapted work schedule and volunteered for extra shifts to enhance operational efficiency.
• Fostered a positive work environment to enhance collaboration and morale.
• Facilitated effective communication by promptly addressing client inquiries and issues.
• Managed customer interactions and ensured high-quality service to promote positive feedback.
• Delivered critical assistance to various departments to optimize operational workflows and improve service delivery.
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Honour and Effort Roll

• Cultural, economic, and generational influences on development
• Main categories and methods of observational recording
• Current licensing and registration regulations, development of policies and procedures, floor plans, and childcare center design
• Development of partnerships with parents, colleagues, and other service providers
• Positive contemporary child guidance practices, causes and characteristics of inappropriate behaviour
• Planning and implementing comprehensive program plans, focusing on social, emotional, cognitive, physical, language and cultural development.
• Activities to facilitate diversity and multi-cultural experiences and concepts to enhance the curriculum
• Creating a positive learning environment that includes fun and engaging music and movement activities, enhancing other learning such as language and language skills
• The use of concepts and activities from LEAP BC 2010
• Resource Booklet and recognizing movement categories and motor skills
• Creativity and open-ended, process-oriented creative art activities and experiences
• Verbal and non-verbal communication skills and techniques.
• Design newsletters and communication tools for parents, children and staff
• Signs and symptoms of common communicable childhood illnesses
• Goal setting, note-taking, problem-solving, and teamwork
• Interview techniques and creating an employment package
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• Client Support & Empowerment: Learn to help clients manage personal/social issues, develop life skills, and become more independent.
• Communication & Counseling: Develop skills in active listening, basic counseling techniques, and building trusting, empathetic relationships.
• Vulnerable Populations: Understand and support individuals facing challenges like addiction, mental health issues, homelessness, and intimate partner violence.
• Resource Navigation: Become adept at connecting clients with essential community services, healthcare, and social programs.
• Crisis Intervention: Learn strategies for providing immediate support during emotional crises and challenging situations.
• Administer and implement social assistance programs and community services
• Assist clients in dealing with personal and social problems
• Interview clients to obtain case histories and background information
• Prepare intake reports
• Assess clients’ progress
• Refer clients to other social services when necessary
• Assist in evaluating the effectiveness of treatment programs
• Maintain good working relationships with other social service agencies.

Practical Skills & Certifications:

• Non-Violent Crisis Intervention (NVCI): Training in managing challenging behaviors safely.

• FOODSAFE Level 1: Essential food handling certification.

• Level 2 standard first aid CPR-C: Vital emergency response skills.