Kendall Proffer
Chico
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and provide an exceptional dining experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Secretary
Enloe Medical Center
11.2024 - Current
- Managed incoming calls and directed to appropriate destination
- Supported office staff and operational requirements with administrative tasks.
- Maintained patient confidentiality in line with HIPAA regulations.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Internal Medicine Referral Coordinator
VCA Valley Oak Veterinary Center
10.2022 - 11.2024
- Scheduled appointments with specialists and confirmed up coming appointments.
- Scheduled procedures and going over estimated treatment plans.
- Processed referrals and weighed patient need and provider availability to determine optimal scheduling and responded to clients in a timely manor regarding referral status.
- Facilitated referrals to other veterinary healthcare providers and resources to bridge service gaps.
Customer Service Representative
VCA Valley Oak Veterinary Center
02.2021 - 10.2022
- Scheduling wellness and emergency appointments.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front End Team Lead
Bass Pro Shops
07.2016 - 03.2017
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Business and Operations Manager
Old Navy, Gap
01.2015 - 07.2016
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept 30 plus employees compliant with company policies and procedures.
- Processed payroll adjustments, vacations, and holidays.
- Facilitated internal audits and prepared detailed reports on findings.
Education
Phlebotomy
Cal Regional
12.2024
High School Diploma -
Pleasant Valley High School
12.2012
Skills
- Strong multitasking and organizational abilities
- Conflict resolution and problem-solving skills
- Time management
- Point of sale operation
- Customer service
- Food handling safety
Certification
CA Dept of Public Health Certified Phlebotomy Technician CPT(TBD) 12/7/2024
AMCA Phlebotomy Technician Certification 12/2024
AHA BLS Healthcare 12/7/2024
Timeline
Unit Secretary
Enloe Medical Center
11.2024 - Current
Internal Medicine Referral Coordinator
VCA Valley Oak Veterinary Center
10.2022 - 11.2024
Customer Service Representative
VCA Valley Oak Veterinary Center
02.2021 - 10.2022
Front End Team Lead
Bass Pro Shops
07.2016 - 03.2017
Business and Operations Manager
Old Navy, Gap
01.2015 - 07.2016
High School Diploma -
Pleasant Valley High School
Phlebotomy
Cal Regional
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