Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kendall Morgan Huff

Uxbridge,Ontario

Summary

With a blend of essential skills from various customer service and administrative positions, Well-equipped to excel in an administrative assistant role. Friendly and caring nature fosters positive relationships and creates a welcoming environment for colleagues and clients alike. Coupled with being a fast learner, quickly adapting to new tasks and responsibilities, ensuring efficiency and productivity from the start. Articulate and well-spoken communication style ensures clarity in all interactions, whether written or verbal. Possessing a can-do attitude, approaching challenges with optimism and determination, finding effective solutions through strong problem-solving skills. Exceptional interpersonal skills enabling strong connections with team members and clients, fostering a collaborative and supportive work environment. Proficiency in calendar management, filing, and scheduling guarantees efficient and organized operations. Furthermore, with a dedication to exemplary customer relations ensuring that client needs are met with professionalism and care, producing an ideal candidate for any administrative assistant position.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Step Forward Physiotherapy
05.2022 - 05.2024
  • Played a pivotal role in enhancing office efficiency and team productivity. Managing communication channels, ensuring timely responses to inquiries, ultimately improving client satisfaction. A priority in accurate record keeping, focusing on upholding strict privacy policies, maintaining confidentiality while implementing secure filing systems. Additionally, excelling in calendar management, strategically scheduling 25+ daily appointments to ensure each day ran smoothly. Collaborating on special projects, contributing research findings and aiding in marketing efforts and strategies. Proactively managing office supply inventory preventing workflow disruptions, and efficiently handling incoming mail and packages. Managing phone and email correspondence, as well as filing systems, and consistently provided excellent customer service, building and maintaining strong relationships with clients through timely responses, anticipating, and accommodating their needs.

Administrative Assistant

Hometown Tattoos
08.2021 - 03.2022
  • Role revolved around providing comprehensive support to both artists and clients. Ensuring daily operations can smoothly operation of daily while prioritizing an exceptional client experience. From managing the front desk reception duties to warmly greeting clients upon arrival and guiding them through necessary paperwork. Scheduling and confirming appointments, maintaining multiple calendars, and handling invoicing, utilizing organizational skills and attention to detail. Responding to 20-100 client inquiries daily via telephone and email promptly and professionally. Efficiently entering customer information, facilitating seamless communication between shop and client. Moreover, keeping artists informed of client arrivals and cancellations and overseeing tasks such as checking mail and maintaining shop cleanliness. Striving to ensure that every client enjoys the best possible experience during their visit.

Barista

Starbucks Uxbridge
07.2018 - 08.2021
  • The role of a barista encompassed a wide array of tasks essential to delivering an exceptional coffeehouse experience. Central responsibilities being preparing handcrafted beverages with care, ensuring each cup meets the high standards customers expect. Beyond the espresso machine, being committed to maintaining the cleanliness and presentation of the store, from stocking shelves to thorough cleaning routines multiple times daily, including dishes, counters, restrooms, and more. Greeting customers with a warm smile and forging genuine connections, as well as providing knowledgeable assistance by answering questions and offering recommendations tailored to individual tastes. Whether serving customers in person or at the drive-thru, handling transactions with efficiency and accuracy using the POS/register system, which included punching in orders, processing cash, debit, and credit transactions, as well as managing refunds and exchanges. Finally, overseeing opening and closing duties, ensuring the smooth operation of the store from start to finish.

Click & Collect Personal Shopper

The Real Canadian Superstore
03.2017 - 05.2018
  • Provided a seamless and convenient shopping experience for customers. From meticulously preparing grocery orders to expertly bagging items with care, ensuring that each order meets the highest standards of quality and accuracy. I took pride in efficiently shopping for groceries for customers, prioritizing their convenience and satisfaction at every step. Being dedicated to delivering exceptional customer service, promptly answering inquiries over the phone and proactively reaching out to customers to review their orders, ensuring that their preferences were met.

Guest Services

Maple Tops Activity Centre
09.2015 - 11.2016
  • As a guest service/event host the main task was to provide an exceptional experience for every visitor. From warmly greeting customers upon arrival to efficiently taking orders, booking events, and operating the POS system, ensuring a smooth and enjoyable visit from start to finish. Taking pride in preparing and serving food and drinks with care and attention to detail, while also maintaining impeccable cleanliness throughout the play structure, tables, floors, and counters. Additionally, as a dedicated birthday and event host, taking on the responsibility of setting up the party area, welcoming guests, managing food services, and ensuring overall guest satisfaction while creating memorable and joyful experiences for children and families.

Summer Camp & Program Coordinator

Uxbridge Public Library
04.2016 - 08.2016
  • Extensively planned and ran themed day camps and programs for the summer season. Thoughtfully researched, prepped, and executed crafts and activities to correspond with various themed weekly camps and daily programs. Prepared shopping list staying within given budget for necessary materials. Insured all children were safe and accounted for at all times. Provided leadership and acted as a role model to campers. Followed a preplanned daily schedule created to ensure all activities were executed in a timely and efficient manor. Created and maintained a fun and welcoming environment.

Customer Service Representative

Viper Marketing
04.2013 - 12.2015
  • Served as a pivotal point of contact for clients, managing a spectrum of administrative duties essential to the smooth operation of the office. This includes diligently checking voicemail and promptly addressing emails, while also attending to incoming calls with professionalism. Played a crucial role in ensuring the timely fulfillment of orders by preparing packing slips and ensuring all orders were shipped on schedule. Insuring invoices were sent on time to facilitate seamless transactions. Additionally, handled routine tasks such as filing documents, checking and sorting mail, along with various other miscellaneous office chores to maintain efficiency and organization within the workspace.

Education

High School Diploma -

Uxbridge Secondary School
Uxbridge
06.2013

Skills

  • Excellent communication skills, both written and verbal
  • Proficiency in office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong organizational skills and attention to detail
  • Time management and multitasking abilities
  • Ability to maintain confidentiality and handle sensitive information discreetly
  • Efficient calendar management and scheduling
  • Familiarity with office equipment (printers, scanners, copiers)
  • Prior experience in filing and record-keeping
  • Adaptability and ability to work well under pressure
  • Excellent customer service and interpersonal skills
  • Problem-solving skills and ability to resolve issues independently

Certification

  • Standard First Aid with CPR C + AED
  • OTEC Service Excellence

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

Step Forward Physiotherapy
05.2022 - 05.2024

Administrative Assistant

Hometown Tattoos
08.2021 - 03.2022

Barista

Starbucks Uxbridge
07.2018 - 08.2021

Click & Collect Personal Shopper

The Real Canadian Superstore
03.2017 - 05.2018

Summer Camp & Program Coordinator

Uxbridge Public Library
04.2016 - 08.2016

Guest Services

Maple Tops Activity Centre
09.2015 - 11.2016

Customer Service Representative

Viper Marketing
04.2013 - 12.2015

High School Diploma -

Uxbridge Secondary School

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Kendall Morgan Huff