Summary
Overview
Work History
Education
Skills
Timeline
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Kendall Mathews BA

Windsor,ON

Summary

Dedicated and customer-focused professional with 12 years of experience in delivering exceptional service and support in fast-paced environments. Proven track record of exceeding customer expectations, resolving inquiries efficiently, and building strong client relationships. Skilled in active listening, problem-solving, and conflict resolution, with a passion for helping customers achieve their goals. Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Tregaskiss
12.2021 - Current
  • Provided exceptional customer service to clients through various channels, including phone, email, and in-person interactions.
  • Resolved customer inquiries, complaints, and issues promptly and effectively, ensuring high levels of customer satisfaction.
  • Developed a deeper understanding of products and services to address customer needs and concerns accurately.
  • Managed customer accounts, processed orders, and handled billing inquiries with attention to detail and accuracy.
  • Collaborated with cross-functional teams to escalate complex customer issues and ensure timely resolution.
  • Identified opportunities for process improvement and implemented strategies to streamline customer service workflows, resulting in increased efficiency and customer satisfaction ratings.
  • Trained new customer service representatives on company policies, procedures, and best practices for delivering outstanding customer service.

Administrator- Temporary

Goudreau Personnel by Swinton
08.2021 - 11.2021
  • Facilitated the recruitment process for manufacturing positions, including sourcing candidates, screening resumes, and coordinating interviews with hiring managers.
  • Coordinated logistics for on-site interviews, including scheduling, room setup, and candidate travel arrangements.
  • Assisted in the development and implementation of recruiting strategies to attract top talent, including job fairs, networking events, and social media campaigns.
  • Conducted reference checks and background screenings for potential hires to verify qualifications and suitability for manufacturing roles.
  • Prepared and distributed offer letters, employment contracts, and new hire paperwork, ensuring compliance with company policies and legal requirements.
  • Provided administrative support to the recruiting team, including maintaining recruitment-related documentation, generating reports, and organizing recruiting events.
  • Collaborated with hiring managers and department heads to understand staffing needs and priorities, proactively identifying areas for improvement in the recruiting process.
  • Contributed to the development of training materials and resources for hiring managers to enhance their recruitment and selection skills.
  • Played a key role in maintaining positive relationships with candidates throughout the recruitment process, ensuring a positive candidate experience and promoting the company's employer brand.

Publisher

Best Version Media
11.2020 - 09.2021
  • Successfully launched and managed 2000 of hyper-local magazines serving The Riverside Community. Oversaw all aspects of magazine production, including content creation, layout design, printing, and distribution, ensuring high-quality publications that resonate with the target audience.
  • Developed and executed comprehensive sales and marketing strategies to attract advertisers and generate revenue. Established and maintained strong relationships with local businesses, community organizations, and residents to enhance community engagement and support economic development initiatives.
  • Actively engaged with local businesses, community organizations, and residents to understand their needs and preferences. Organized and participated in community events, networking opportunities, and outreach programs to foster community connections and promote BVM publications.
  • Implemented innovative digital marketing initiatives, including social media campaigns, email marketing, and online advertising, to expand the reach and impact of BVM magazines. Utilized analytics and metrics to measure the effectiveness of digital marketing efforts and optimize strategies for maximum impact.
  • Led a team of editorial and sales professionals, providing guidance, support, and training to ensure the success of the publishing operation. Fostered a collaborative and positive work environment conducive to creativity, innovation, and high performance.

Events Supervisor

Cruise Bar
05.2017 - 03.2018
  • Led a team of event staff in planning, organizing, and executing a wide range of corporate and social events, including conferences, seminars, weddings, and galas.
  • Coordinated all aspects of event logistics, including venue selection, vendor management, budgeting, scheduling, and onsite coordination, ensuring seamless execution and client satisfaction.
  • Developed and maintained strong relationships with clients, vendors, and stakeholders, serving as the primary point of contact throughout the event planning process and fostering long-term partnerships.
  • Implemented innovative event concepts and themes, incorporating the latest trends and technologies to enhance guest experiences and create memorable moments.
  • Managed event budgets, tracked expenses, and negotiated contracts with vendors to optimize cost-effectiveness and maximize profitability for both clients and the company.
  • Conducted post-event evaluations and debriefs to assess event success, gather feedback, and identify areas for improvement, driving continuous improvement in event execution and client satisfaction.

Education

Bachelor of Arts - Political Science

University of Windsor
Windsor, ON
2016

Skills

  • Verbal and written communication
  • Active listening
  • Persuasion
  • Interpersonal skills
  • Public speaking
  • Presentation skills
  • Time management
  • Prioritization
  • Multitasking
  • Project management
  • Attention to detail
  • Problem-solving
  • Decision-making
  • Strategic thinking
  • Critical thinking
  • Problem-solving

Timeline

Customer Service Specialist

Tregaskiss
12.2021 - Current

Administrator- Temporary

Goudreau Personnel by Swinton
08.2021 - 11.2021

Publisher

Best Version Media
11.2020 - 09.2021

Events Supervisor

Cruise Bar
05.2017 - 03.2018

Bachelor of Arts - Political Science

University of Windsor

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Kendall Mathews BA