Kendal Whitten
Edmonton,AB
Summary
Results-driven professional with nearly two years of experience as a Dental Provider Relations Representative at Alberta Blue Cross. Recognized as an integral team member, consistently delivering high-quality support to dental providers through strong relationship management, effective communication, and in-depth policy interpretation of dental benefits. Demonstrates exceptional organizational and time management skills, with a proven ability to adapt and perform in high-volume environments.
Known for resolving complex inquiries, supporting operational efficiency, and contributing to positive experiences. Assisted in training and onboarding new employees and recognized by leadership for contributions and performance. Actively contributes to team culture as a key member of the social committee, assisting in organizing team events and fostering engagement. Demonstrates leadership potential through mentorship and team support, with a strong ability to collaborate and guide others.
Seeking to leverage expertise and leadership capabilities in a management role within the health and dental sector.
Overview
7
7
years of professional experience
Work History
Dental Provider Relations Representative
Alberta Blue Cross
Edmonton, AB
06.2024 - Current
- Deliver high-quality support to dental providers, resolving complex inquiries related to dental benefits and policy interpretation
- Build and maintain strong relationships ensuring positive provider experiences
- Manage high volumes of inquiries while maintaining accuracy, professionalism, and efficiency
- Act as a trusted resource for team members, assisting with complex cases
- Support onboarding and training of new employees, contributing to team development
- Recognized by leadership for performance, reliability, and contributions to team success
- Demonstrate leadership potential through mentorship, collaboration, and team support
- Support team engagement initiatives through active participation in the social committee, assisting with planning and coordination of team events
Administration Assistant, QHSE
Qualimet
Edmonton, AB
09.2023 - 06.2024
- Provide administrative and operational support to management and the Quality, Health, Safety, and Environmental (QHSE) committee
- Manage calendars, coordinate meetings, and prepare reports and presentations for leadership
- Maintain corporate management systems, including policies, procedures, manuals, and records.
- Analyze safety, compliance, and audit data (incident reports, inspections, and metrics) to support informed decision-making
- Monitor compliance with internal policies and regulatory requirements through audits and inspections
- Coordinate and track employee training programs, ensuring accurate records and participation
- Assist with internal communications, including newsletters, bulletins, and safety updates
Inside Sales Representative
Qualimet
Edmonton, AB
04.2023 - 09.2024
- Generated new business through client outreach, including cold calling and lead development
- Participated in weekly strategy meetings to identify process improvements and achieve sales targets
- Built client relationships and contributed to revenue growth through proactive engagement
Warranty Services Coordinator
Weiss-Johnson Mechanical Ltd.
Edmonton, AB
01.2023 - 03.2023
- Managed incoming communications and coordinated service appointments with customers and technicians
- Created work orders and facilitated coordination of required materials and parts
- Ensured timely and accurate service delivery through effective scheduling and communication
Small Animal Manager
Petland
Edmonton, AB
09.2019 - 01.2023
- Led daily operations, including staff supervision, scheduling, and performance tracking
- Trained and onboarded employees on company policies, procedures, and customer service standards
- Managed cash handling, sales tracking, and deposit preparation
- Delivered exceptional customer service by educating clients on pet care and product selection
- Supported achievement of daily sales goals through team leadership and motivation
Education
High School Diploma -
Archbishop O’Leary Catholic High School
Edmonton, AB06-2020
Skills
Customer Service Excellence
Effective Communication
Conflict Resolution & Problem Solving
Time Management & Organization
Adaptability in High-Volume Environments
Training, Mentorship & Team Support
Microsoft Office Suite & Administrative Systems
Timeline
Dental Provider Relations Representative
Alberta Blue Cross
06.2024 - Current
Administration Assistant, QHSE
Qualimet
09.2023 - 06.2024
Inside Sales Representative
Qualimet
04.2023 - 09.2024
Warranty Services Coordinator
Weiss-Johnson Mechanical Ltd.
01.2023 - 03.2023
Small Animal Manager
Petland
09.2019 - 01.2023
High School Diploma -
Archbishop O’Leary Catholic High School