Summary
Overview
Work History
Education
Skills
Timeline
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Kendal Robinson

Enterprise,ON

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Administrative/ Human Resources Assistant

Nutrafarms Inc
05.2019 - Current
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained databases to track and record customer data.

Front Desk, Customer Service Agent

Lodges At Blue Mountain
10.2018 - 05.2019
  • Maintained, organized and cleaned front office area to create a professional and welcoming environment for visitors and employees.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Collected room deposits, fees, and payments.
  • Answered a multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Appointment Coordinator

Nutrafarms Inc
07.2018 - 10.2018
  • Scheduled appointments for the sales team in person and over the phone.
  • Assessed customer needs and responded to requests in a professional and timely manner.
  • Assisted sales team by providing detailed customer reports before each meeting.
  • Built and maintained strong relationships with both customers and sales staff.

Education

BBA - Management

Laurentian University
Greater Sudbury, ON
04.2020

High School Diploma -

Collingwood Collegiate Institute
Collingwood, ON
06.2014

Skills

  • Organization and Planning
  • Customer Satisfaction
  • Verbal and Written Communication
  • Professional Correspondence
  • Administrative and Clerical Support

Timeline

Administrative/ Human Resources Assistant

Nutrafarms Inc
05.2019 - Current

Front Desk, Customer Service Agent

Lodges At Blue Mountain
10.2018 - 05.2019

Appointment Coordinator

Nutrafarms Inc
07.2018 - 10.2018

BBA - Management

Laurentian University

High School Diploma -

Collingwood Collegiate Institute

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Kendal Robinson