Kendal-Lynn Douglas
Thunder Bay,ON
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Media Manager
Breeny's Auto Body Shop Ltd
09.2021 - Current
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Managed company Facebook, ensuring a consistent brand voice and message.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Administrative Assistant
Breeny's Auto Body Shop Ltd
05.2013 - 09.2021
- Answer phones to assist with appointment scheduling, data entry and filing as needed
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Archives Intern
City of Thunder Bay
09.2019 - 10.2019
- Enhanced public engagement with the archive through website posts detailing the "Women's History Month"
- Collaborated with team members to update database system information.
Student Library Assistant
Lakehead Public Schools
02.2019 - 04.2019
- Assisted with library tasks including cataloging, displays, and shelving
Social Service Worker
HAGI Community Services for Independence
01.2016 - 04.2016
- Worked independently completing administrative tasks assigned by all team members
- Provided home support and programming for residents
Education
Library Information Techncian -
Confederation College
10.2019
Social Service Work -
Confederation College
06.2016
General Office Occupations and Clerical Services -
Confederation College
05.2013
Skills
- Scheduling and calendar management
- Meeting planning
- Teamwork and Collaboration
- Time Management
- Filing
- Computer Proficiency
- Notetaking
- Multi-line phone proficiency
- Proficincy in Office 365 and Adobe
Certification
- Time Management Fundamentals
- Optimizing Your Work with Microsoft 365
- Note-Taking for Business Professionals
- Administrative Professional Tips
- Communication Foundations
Timeline
Social Media Manager
Breeny's Auto Body Shop Ltd
09.2021 - Current
Archives Intern
City of Thunder Bay
09.2019 - 10.2019
Student Library Assistant
Lakehead Public Schools
02.2019 - 04.2019
Social Service Worker
HAGI Community Services for Independence
01.2016 - 04.2016
Administrative Assistant
Breeny's Auto Body Shop Ltd
05.2013 - 09.2021
Social Service Work -
Confederation College
General Office Occupations and Clerical Services -
Confederation College
- Time Management Fundamentals
- Optimizing Your Work with Microsoft 365
- Note-Taking for Business Professionals
- Administrative Professional Tips
- Communication Foundations
Library Information Techncian -
Confederation College
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