Kendal Holtfoster
Ottawa,ON
Summary
Highly adaptable professional with experience as a leader and software project manager, skilled in gathering requirements, driving process improvements, and working closely with development teams. Strong in stakeholder communication, customer feedback integration, and using agile methodologies to deliver successful solutions. Eager to leverage past experience in strategy development and team collaboration to contribute to a Product Manager role.
Overview
6
6
years of professional experience
Work History
Team Lead, Product Specialist
Phreesia
06.2024 - Current
- Led a team of 10 direct reports responsible for providing internal product support and auditing configuration, ensuring alignment with best practices and customer needs.
- Facilitated 1:1s and team meetings to ensure team objectives were aligned with broader company goals, fostering clear communication and goal tracking.
- Organized and led discussions around product and process improvements, consistently integrating stakeholder feedback to drive continuous improvement.
Customer Reliability Engineer
Phreesia
10.2023 - 06.2024
- Acted as the primary escalation point for product-related issues, providing timely resolutions based on client-specific needs and technical requirements.
- Managed issue tracking and reporting through JIRA, ensuring that all product defects were properly documented, prioritized, and escalated to the Product Development team for timely resolution.
- Developed and maintained comprehensive product documentation, ensuring clear and accessible guides for internal teams and customers to troubleshoot common issues.
Product Specialist
Phreesia
10.2021 - 10.2023
- Worked closely with clients on long-term projects, offering consultation on configuration best practices to optimize user experience and drive customer success.
- Conducted product training sessions for internal teams, improving understanding of product features to better support clients.
Business Systems Project Manager
Phreesia
06.2020 - 10.2021
- Collaborated with internal stakeholders to understand business needs, wrote detailed requirements, and developed user stories.
- Managed vendor relationships, including contract negotiations and service-level agreements.
- Worked with global development teams to implement changes in Salesforce, utilizing agile methodologies.
- Ran daily scrums and sprint meetings to ensure project progress, identify roadblocks, and keep teams aligned on priorities and deadlines.
- Led cross-functional teams through the software development lifecycle, including requirements gathering, testing, and deployment.
Client Success Manager
Phreesia
02.2019 - 06.2020
- Developed strong relationships with clients, acting as a trusted advisor to understand their business needs and ensure product solutions met their objectives.
- Presented on-site executive business reviews to demonstrate value and gather product feedback.
Education
Bachelor of Commerce - Information Systems
Carleton University
Ottawa, ON11-2017
Skills
- Product roadmap development
- Stakeholder management
- Leadership
- Resource allocation
- Data-driven decision making
- Software development lifecycle
- Product documentation
- Presentation skills
Timeline
Team Lead, Product Specialist
Phreesia
06.2024 - Current
Customer Reliability Engineer
Phreesia
10.2023 - 06.2024
Product Specialist
Phreesia
10.2021 - 10.2023
Business Systems Project Manager
Phreesia
06.2020 - 10.2021
Client Success Manager
Phreesia
02.2019 - 06.2020
Bachelor of Commerce - Information Systems
Carleton University
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