Summary
Overview
Work History
Education
Skills
Timeline
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Ken Carlyn Geronimo

Slave Lake,AB

Summary

  • Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
  • Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over [Number]+ years of experience in workforce assessment.

Overview

3
3
years of professional experience

Work History

Workforce Real Time Analyst

(Accenture Philippines Inc.)
09.2022 - 06.2023
  • Prepared and maintained reports, dashboards and monthly packages.
  • Optimized schedules, forecasts and other tools to present to management.
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Worked with management to develop strategic and tactical plans to meet different requirements.

Contact Tracer

(Department Of Labor And Employment)
01.2022 - 04.2022
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.

Cook

(Lia's Eatery)
02.2020 - 01.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

Bachelor of Science - Mathematics

University of Rizal System
Morong, Rizal
07.2022

Skills

  • Operations Leadership
  • KPI Monitoring
  • Work Orders
  • Microsoft Office
  • Food Preparation and Safety
  • Hospitality Service Expertise
  • Facility Policies and Procedures

Timeline

Workforce Real Time Analyst

(Accenture Philippines Inc.)
09.2022 - 06.2023

Contact Tracer

(Department Of Labor And Employment)
01.2022 - 04.2022

Cook

(Lia's Eatery)
02.2020 - 01.2022

Bachelor of Science - Mathematics

University of Rizal System

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Ken Carlyn Geronimo