Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Ken Carlo Catindig

Edmonton,AB

Summary

Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Coach
Edmonton, Alberta
02.2024 - Current
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Maintained a safe working environment by enforcing safety regulations.
  • Trained new employees on store policies, procedures and customer service standards.

Lead Supervisor

Coach
Edmonton, Alberta
02.2020 - 02.2024
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed strategies for motivating staff members and improving morale within the organization.
  • Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
  • Resolved customer complaints and inquiries promptly and professionally.
  • Complied with company policies, objectives and communication goals.
  • Established key performance indicators for tracking progress against targets.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established clear goals for team members that aligned with organizational objectives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Responded to customer questions regarding products, prices and availability.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Cashier Supervisor

Esso
Beaumont, Alberta
02.2014 - 06.2019
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Reconciled registers to prepare daily bank deposits.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Investigated discrepancies between physical inventory counts versus computer records.
  • Processed payments promptly for customers to exceed productivity standards.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Built and maintained working relationships with peers and upper management.
  • Coordinated with vendors to ensure timely delivery of merchandise and supplies.
  • Used Point of Sale register system to complete transactions.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Managed daily operations, client relations and IT.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

Education

Bachelor of Arts - Political Science

De La Salle University
Philippines
04-2007

High School Diploma -

Saint Rose School
Philippines
03-2003

Skills

  • Stock management
  • Employee scheduling
  • POS systems
  • Customer relations
  • Database management
  • Order management
  • Customer experience
  • Upselling and cross selling
  • Motivational techniques
  • Operations
  • Relationship building and management
  • Store organization
  • Staff management
  • Cash auditing
  • Mentoring and coaching
  • Incident reports
  • Loss prevention
  • Strategic planning
  • Performance evaluations
  • Sales techniques
  • Flexible schedule
  • Time management
  • New hire training
  • Verbal and written communication
  • Team management
  • Inventory control
  • Human resource policies

Certification

  • Intermediate First Aid - Level C CPR (expiry date: Jan. 7, 2025)

Languages

English
Full Professional
Tagalog
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Store Manager

Coach
02.2024 - Current

Lead Supervisor

Coach
02.2020 - 02.2024

Cashier Supervisor

Esso
02.2014 - 06.2019

Bachelor of Arts - Political Science

De La Salle University

High School Diploma -

Saint Rose School

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Ken Carlo Catindig