Kenath Dilroy Manohar
Toronto,Ontario
Summary
Dedicated and experienced professional seeking a challenging opportunity as a Tea Room Manager at Ten Ren's Tea (Yorkdale) Inc. Committed to delivering exceptional customer service and operational excellence while contributing to the achievement of organizational goals.
Overview
14
14
years of professional experience
Work History
Mother Parkers Tea & Coffee
Tea Belending Manager
Ajax, ON
04.2023 - Current
- Participate in training within interdepartmental meetings
- Attend department meetings
- Managing and providing leadership for quality assurance and control processes
- Maintaining Quality Standards/Certifications (Example; Rainforest Alliance, Fair Trade, Ethical Tea Partnership, ISO standards of the Estate)
- Build and maintain long-lasting positive customer relationships.
- Monitored and adjusted the flow of materials through pipes, pumps and valves to maintain specified product quality.
- Maintained accurate records of all blending operations, including batch numbers and ingredients used.
- Inspected equipment for proper operation prior to use.
- Performed routine maintenance on production machinery in accordance with safety regulations.
Tea Room Manager
Lipton Ceylon Tea
03.2023 - 04.2023
- Plan, organize, and direct daily operations of the tea room, ensuring efficiency and customer satisfaction.
- Determine services to be offered and implement operational procedures to enhance service quality.
- Conduct performance reviews and provide feedback to staff for continuous improvement.
- Responsible for budgetary management with oversight of revenues and expenses ranging from $500,001 to $1,500,000.
- Manage inventory levels, cost products and services, and monitor pricing strategies.
- Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Negotiate arrangements with suppliers for procurement of food and other supplies, optimizing cost efficiencies.
- Collaborate with clients for catering services or facility usage, ensuring customer needs are met effectively.
- Develop, implement, and analyze budgets to drive financial performance and meet organizational objectives.
- Participate in marketing plans and initiatives to promote the tea room’s offerings and enhance brand visibility.
- Supervise and train staff, set work schedules, and monitor performance to ensure high standards of service delivery.
- Address customer complaints or concerns promptly, striving to achieve resolution and maintain customer satisfaction.
Manager- Tea Estate
Hayleys Agriculture Ltd
01.2018 - 01.2023
- Managed the cultivation of a diverse range of herbs, overseeing the growth, propagation, and maintenance of Plants
- Led and supervised a team of greenhouse laborers, providing guidance, training, and support to ensure efficient production
- Developed and implemented production schedules, considering seasonal demand and crop cycles, resulting in optimized yield and quality
- Established formalized processes and documented standard operating procedures, enhancing consistency and repeatability
- Collaborated closely with the Purchasing Manager to ensure the timely availability of seeds and necessary materials
- Monitored and maintained the greenhouse environment, ensuring optimal growing conditions for each herb variety and regular facility upkeep
- Implemented strategies to improve production efficiency, reduce waste, and minimize costs without compromising quality
- Ensured compliance with all relevant regulations, including health and safety standards and government inspections.
Senior Assistant Manager and Deputy Manager
Hayleys Agriculture Ltd
01.2014 - 01.2018
- Assisted in the cultivation and propagation of various plant species, including herbs, flowers, and ornamental plants
- Supervised a team of greenhouse laborers, providing training and guidance to optimize production and workflow
- Monitored greenhouse conditions, including temperature, humidity, and irrigation systems, to maintain optimal growing conditions
- Assisted in the development and implementation of pest and disease control strategies, ensuring plant health and quality
- Contributed to the improvement of production processes, including planting, transplanting, and harvesting techniques.
Assistant Manager
Alton Estate & Balmoral Estate
01.2010 - 01.2013
- Supervision of Warehouse Operations and inventory management
- Manage the technological infrastructure of the production output and the standard tools
- Management of the daily productive data input to the system
- Management of distribution of the extra production among the estates.
Education
Foundation in Agriculture
University of Guelph
Guelph, ON03-2023
M.Sc. in Agri Enterprises and Technology Management -
Wayamba University of Sri Lanka
01.2020
B.Sc. in Plantation Management -
Wayamba University of Sri Lanka
01.2019
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experienced in using electronic cash registers and point of sale systems
- Strong organizational and multitasking abilities
- Excellent interpersonal and communication skills, both oral and written
- Detail-oriented with a focus on accuracy and efficiency
- Client-focused approach with a commitment to delivering exceptional customer service
- Ability to work effectively in a fast-paced environment and under pressure
- Reliable, dependable, and a team player
Accomplishments
- Winner - Hayley Chairman's Award for Best Quality Product 'Green Tea' (2020 | 2019)
- Achieved Ever highest profit of 98 million LKR in Radella Estate for 2021/2022.
- Introduced the Shear harvesting technique to more than 1000 workers locally and internationally.
- Achieved the highest yield per hectare of 1812kg in 2012/2013.
Timeline
Mother Parkers Tea & Coffee
Tea Belending Manager
04.2023 - Current
Tea Room Manager
Lipton Ceylon Tea
03.2023 - 04.2023
Manager- Tea Estate
Hayleys Agriculture Ltd
01.2018 - 01.2023
Senior Assistant Manager and Deputy Manager
Hayleys Agriculture Ltd
01.2014 - 01.2018
Assistant Manager
Alton Estate & Balmoral Estate
01.2010 - 01.2013
Foundation in Agriculture
University of Guelph
M.Sc. in Agri Enterprises and Technology Management -
Wayamba University of Sri Lanka
B.Sc. in Plantation Management -
Wayamba University of Sri Lanka
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