KENA PATEL
Brantford,Canada
Summary
Dynamic customer service professional with extensive experience at Dollarama, excelling in cash handling and effective communication. Proven track record in resolving customer inquiries and enhancing service delivery through quality assurance. Adept at merchandise organization and time management, consistently ensuring a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dollarama
Paris, ON
01.2025 - Current
- Follows proper departmental procedure for the performance of duties.
- Provided excellent customer service, resolving any inquiries or complaints with professionalism
- Assisted in stocking and organizing merchandise to maintain a clean and orderly store environment.
- Balanced cash register at the end of each shift, ensuring that the drawer balanced with the register totals.
Convenience Store Clerk
Commissioners Mini Mart
London, ON
02.2024 - 12.2024
- Operated cash registers to process cash, check, and credit card transactions accurately.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Verified accuracy of incoming shipments against invoices.
Customer Service Supervisor
Alka Mannequin
Surat, Gujarat, India
07.2021 - 12.2023
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
Lawyer's Assistant
Law & Lawyer
Surat, Gujarat, India
04.2021 - 12.2023
- Provided administrative support to boost firm's document production and legal correspondence.
- Conducted thorough research and review of case information to assist attorneys.
- Coordinated the distribution of legal materials to other parties as required.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
Education
LLB - Bachelors of Law
University of Veer Narmad South Gujarat
Surat, Gujarat, India04.2022
Bachelors of Commerce - Accounting And Finance
University of Veer Narmad South Gujarat
Surat, Gujarat, India04.2019
Skills
- Customer service
- Cash handling
- Merchandise organization
- Quality assurance
- Time management
- Effective communication
Timeline
Customer Service Representative
Dollarama
01.2025 - Current
Convenience Store Clerk
Commissioners Mini Mart
02.2024 - 12.2024
Customer Service Supervisor
Alka Mannequin
07.2021 - 12.2023
Lawyer's Assistant
Law & Lawyer
04.2021 - 12.2023
LLB - Bachelors of Law
University of Veer Narmad South Gujarat
Bachelors of Commerce - Accounting And Finance
University of Veer Narmad South Gujarat
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