Ken Wu
Toronto,Canada
Summary
Innovative Technology Consultant with over 10 years of extensive experience in architecture implementation, hybrid infrastructure and network/security management. Proven expertise in cloud architecture, deployment, and management, with a strong emphasis on aligning technology solutions with business objectives. Exceptional communication and interpersonal skills, adept at fostering relationships with clients and stakeholders to drive business requirements into strategies, secured framework and satisfactory project delivery for business growth.
Overview
20
20
years of professional experience
Work History
Senior Technology Architect
RCOE - TELUS
Toronto
09.2021 - Current
- Spearheaded fault and event management strategies for TELUS Business Services, implementing standardized solutions that align with revenue goals
- Drove the development of centralized, scalable private cloud solutions, enhancing network, computing, and security capabilities
- Leading the migration of IBM CP4AIOPS and SevOne from Broadcom, integrating as a service provider for SMB and enterprise clients
- Developed migration strategies for VMware to RedHat OCP and Ansible Automation in both private and public clouds
- Directed AIOps initiatives to enhance event generation and optimize the SACM process, ensuring CMDB data integrity with data model for AI practice
- Designed robust business architecture frameworks, standardizing service enablement practices to improve operational efficiency with a focus on ITIL in ServiceNow
- Collaborated closely with Business Strategy teams to integrate technology solutions with financial objectives, Service improvement and impactful Efficiencies on scalable solutions
Senior Technology Consultant
RCOE - TELUS
Toronto
01.2019 - 01.2021
- Built a managed service architecture tailored for SMB and enterprise markets for TELUS Business to drive a marginal revenue stream
- Designed and implemented a unified monitoring and management strategy across all TELUS Business Customers, this integrates with data network, security and toolsets
- Engineered and optimized the CMDB data model for TELUS Business Solutions
- Led the decommissioning of legacy tools, integrating ServiceNow with IBM Nucool and other platforms to modernize operations
- Design and implement an integrated infrastructure management layer to optimize revenue enablement, bolstering assurance capabilities with advanced tools and seamless data integration
Technology Consultant
TBS - TELUS
Toronto
01.2017 - 01.2019
- Established the Assurance Tier4 team for infrastructure and applications for Business Customers in network, security and applications management
- Designed and proposed a standard Business Assurance model for Fault Management, management tools and public/private cloud to AWS, Azure and TELUS private cloud
- Formed the advanced architecture team for TELUS Business Cloud, specializing in high-density private computing
- Restructured and trained support teams on infrastructure and applications
- Implemented centralized infrastructure management from multiple locations into an optimized design, featuring a unified single pane of glass interface
TBS - TELUS
TBS - TELUS
Toronto
01.2014 - 01.2017
- Engineered the TELUS Private Cloud infrastructure in Multi-DataCenter for Unified Communications
- Designed and hybridized additional infrastructure to optimize traffic between all TELUS Cloud services
- Engineered the Managed Video Conference Solution, enabling $7 million in revenue
- Developed a hybrid solution with interoperability for cross-platform video conferences using SIP, H.323, and TIP protocols
TBS - TELUS
TBS - TELUS
Toronto
01.2011 - 01.2014
- Lead customer and internal discussions to strategize optimal solutions for meeting customer requirements in video conferencing
- Collaborate closely with the Real Estate department to design, engineer, and quote all internal IT AV projects in both Greenfield and Brownfield environments
- Drive vendor negotiations and cultivate partnerships with key players such as Poly, Crestron, Cisco, Microsoft, Ingram, and Tech Data to deliver cutting-edge Audio Visual and Automation Control solutions
BCS Global
01.2005 - 01.2011
- Built a Managed Video Conference Service tailored for international customers
- Collaborated with vendors Polycom and Tandberg to standardize video protocols including H.323 and TIP algorithms
- Assisted Tandberg in designing Telepresence Systems standards and algorithms for interoperable video conferencing services
Education
CISSP - in progress
10.2024
Bachelor of Computer Engineering -
Concordia University
01.2005
Skills
- Roadmap and Strategy development
- IBM Software (SevOne, Reliability, RH OCP)
- Cloud Architecture and Design
- Technical Consulting and Support
- Complex System Integration
- AGILE and ServiceNow ITIL framework
- Data Security and Compliance
- Cross-functional Collaboration
Awards
Current Member of Professional Engineers Ontario
Languages
- English
- French
- Mandarin
- Cantonese
Timeline
Senior Technology Architect
RCOE - TELUS
09.2021 - Current
Senior Technology Consultant
RCOE - TELUS
01.2019 - 01.2021
Technology Consultant
TBS - TELUS
01.2017 - 01.2019
TBS - TELUS
TBS - TELUS
01.2014 - 01.2017
TBS - TELUS
TBS - TELUS
01.2011 - 01.2014
BCS Global
01.2005 - 01.2011
CISSP - in progress
Bachelor of Computer Engineering -
Concordia University
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