Ken Su
Chino
Summary
Results-driven individual dedicated to always improving operational performance and enhancing customer satisfaction. More than 8 years of experience in team leadership and management coordination, with a strong focus on productivity goals.
Overview
14
14
years of professional experience
Work History
Store Manager
Jazzcat restaurant
18588 Gale Ave
10.2023 - Current
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and supervised staff, promoting teamwork and effective communication.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced productivity initiatives by managing budgets and accounts.
Supervisor
Jazzcat
18588 Gale Ave
09.2014 - 03.2020
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Implemented quality control measures to uphold service excellence.
- Acted as a liaison between upper management and staff, facilitating open communication.
Shift Leader
Simply noodles
Rowland Heights
05.2012 - 08.2014
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
Education
Associate of Arts - Graphic Design
National Taichung University of Technology
Taiwan06-2008
Skills
- Inventory management
- Sales forecasting
- Operational strategy
- Vendor management
- Team leadership
- Client relationship management
- Problem solving
- Attention to detail
Languages
English
Full Professional
Mandarin
Full Professional
Timeline
Store Manager
Jazzcat restaurant
10.2023 - Current
Supervisor
Jazzcat
09.2014 - 03.2020
Shift Leader
Simply noodles
05.2012 - 08.2014
Associate of Arts - Graphic Design
National Taichung University of Technology