KEN RONDA
Canmore
Summary
Applying the position as a FRONT COUNTER ATTENDANT. I am a detail-oriented person with extensive experience in the food and beverage industry, committed to delivering exceptional customer service and enhancing product knowledge. Proven ability to thrive in diverse environments while fostering teamwork and collaboration to achieve common goals. Eager to leverage skills in a dynamic team setting while continuously expanding expertise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonalds Corporation
05.2022 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Provided ongoing support to staff members during challenging situations, promoting resiliency within the team.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant Supervisor
Royal Caribbean International Cruise Line
06.2019 - 06.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Improved efficiency of table turnover rates, allowing for higher customer throughput during peak hours.
- Implemented health and safety protocols, ensuring clean and safe environment for both staff and patrons.
- Enhanced ambiance of restaurant with thoughtful decor updates, contributing to memorable dining experience.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Waiter
Royal Caribbean International Cruise Line
01.2016 - 06.2019
- Job Descriptions are the same with my previous experience from P&O Cruises Australia.
Waiter
P&O Cruises Australia
01.2005 - 06.2015
- Delivered food and beverages to tables promptly, ensuring customer satisfaction.
- Collaborated with team members to ensure smooth operation during busy shifts.
- Handled customer complaints professionally and resolved issues to enhance guest experience.
- Assisted customers with menu selections and answered questions about ingredients and preparation.
- Provided friendly and attentive service to guests throughout dining experience.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Bachelor of Science - Accountancy
Misamis University
03-2000
Skills
- Excellent knowledge in MS office
- Lotus Notes
- Fidelio
- Micros
- Silverwhere (software for restaurant reservations)
- Customer service focus
- Table management
- Food safety compliance
- Restaurant policies and procedures
- Staff scheduling
- Staff supervision
- Food services management
- Service quality enhancements
- Health and safety standards
Certification
- Serve Safe of Alcohol
- Navigating Food Safety (Public Heath)-American
- Dine Aware (Food Allergies and Intolerances)
- Serve Safe Canada Food Handler
- Canadian Red Cross
Personal Information
- Philippines Passport No. : P5941220B
- Date of Birth: 07/04/79
- Height: 5'9''
- Nationality: Filipino
- Marital Status: Single
Timeline
Shift Manager
McDonalds Corporation
05.2022 - Current
Restaurant Supervisor
Royal Caribbean International Cruise Line
06.2019 - 06.2022
Waiter
Royal Caribbean International Cruise Line
01.2016 - 06.2019
Waiter
P&O Cruises Australia
01.2005 - 06.2015
Bachelor of Science - Accountancy
Misamis University
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